High end Restaurant at a Hotel in Camps Bay is looking for an Assistant Restaurant Manager. We are looking for a guest-orientated career restaurateur who is a strong leader and charismatic host with a sense of urgency and high attention to detail.
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To assist with the management of the Team in accordance with brand principles by:
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Ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
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Co-ordinating special requests and extraordinary tasks in accordance with SOP
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Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis
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Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture
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To manage staff ensuring that:
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Guest Service in the Restaurant is in accordance with brand standards
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Mise en place requirements are completed in accordance with SOP
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Operating Equipment is correctly managed to ensure sufficient stock and minimal breakages
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Performing daily checks of the restaurant area cleanliness and repair ensuring that the venue is guest ready
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Weekly on the job training to ensure high standard of service is met
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Running of daily team meetings before service ensuring that staff are fully briefed of the restaurant and guest requirements of the day.
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To manage the day-to-day operations of the Restaurant by:
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To ensure that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
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To ensure end of service cash-ups and float management are completed in accordance with SOP
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Co-ordinating special requests and extraordinary tasks in accordance with SOP
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Monitoring and reporting cover counts and average spend trends
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Ensuring all maintenance concerns are reported as they occur; and then followed-up on daily until they have been resolved.
Requirements:
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Grade 12
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Formal qualificaiton
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Excellent fine & food knowledge
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Experience in a similar 4 / 5* Hotel or Fine Dining Restaurant
