Web Telecom Services is looking for a friendly and helpful junior support agent to assist our prepaid fibre internet customers.
What you will do
- Help customers recharge their prepaid fibre
- Answer customer questions about their internet service
- Help troubleshoot basic internet problems
- Log support tickets with fibre network providers
- Support customers via: Phone calls, Email, WhatsApp
How to apply:
Please email your CV to: [email protected]
Requirements
- Matric certificate
- Able to speak English and Xhosa / Zulu / Sotho
- Friendly and patient personality
- Comfortable using a computer and the internet
- Basic knowledge of Microsoft Office (especially Excel)
- Able to explain things clearly and politely
- Confident speaking to customers on the phone
- Able to write clear messages on email and WhatsApp
- Able to think logically and follow processes
Working conditions
- 50% in office position, based in Somerset West
- Preference given to applicants who live in fibre coverage areas
- Working hours are shift-based and partly flexible, but does require working weekends when allocated.
Pay: R8 000,00 - R9 000,00 per month
Application Question(s):
- Do you have Fibre in your area? If yes, which Fibre Network.
Language:
- Xhosa / Zulu / Sotho (Required)
Work Location: Hybrid remote in Somerset West, Western Cape
