We are Kocho
Kocho is the original Microsoft identity‑centric security partner, delivering transformational services for UK organisations. We secure every identity first - then use that foundation to strengthen security, modernise cloud and apps, and keep everything running through leading managed services, and managed security operations.
You’ll be joining a team that’s trusted by organisations to deliver at scale. As an eight‑time Microsoft Partner of the Year winner and one Microsoft’s most decorated UK partners.
Our work speaks for itself:
- We’ve helped BT Group build multi‑brand customer authentication at scale (including migration of 25 million accounts).
- We supported Dojo’s cloud‑first identity modernisation (achieving 65% reduction in first‑line support tickets and £80k+ annual savings).
- And we enabled Hallo Healthcare’s secure cloud independence (migrating 17,000 identities and 180+ applications securely to zero trust architecture with Entra).
Our head office is in the heart of London, with additional offices in Cardiff and Cape Town, providing a comfortable working environment with flexible collaboration spaces. And we’re guided by our core values: Do What’s Right, Think Greater, and Better Together.
Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences We consider all suitable candidates regardless of their age, sex, gender reassignment, race, pregnancy and maternity, religion or belief, marital status, disability or sexual orientation. This is mindset aligns with our company values as we understand that we are Better Together
About the role:
We are seeking a highly capable Azure engineer, you will be responsible to remotely deliver senior 3rd line support and project services to multiple international customers, in line with contractual SLAs and KPIs.
3rd Line Azure Engineer Responsibilities:
- Provide third line incident management (diagnosis, investigation, resolution), as well as technical project implementation services to Kocho’s customers focusing on Cloud technologies.
- Work with incident management, service desk, other technical teams and the customer as required.
- Understand SLAs in a production environment and proactively strive to meet the commitments.
- Provide detailed and effective communication to internal teams and customers.
- Work directly with vendors to identify innovative solutions and actively apply those solutions for customer issues.
- Follow through on issues with vendors for a timely resolution.
- To be an integral team member identifying and contributing to customer service improvement suggestions, initiatives and solution realisation to all of Kocho’s customers.
- Develop and enhance cooperative interdepartmental relationships and communications throughout the company and with individuals external to the company.
Qualifications
Required:
- AZ-900 Microsoft Azure Fundamentals
- ITIL v3/v4 Foundation
Desirable:
- AZ-104 Microsoft Azure Administration
- AZ-140 Configuring and Operating Microsoft Azure Virtual Desktop
- AZ-305 Microsoft Azure Solutions Architect
- Experience with vulnerability management platforms.
- Exposure to hybrid cloud environments (Azure/On-prem).
Experience
Required - 2-5 years’ in the following areas:
- Microsoft Windows Server OS in an Enterprise environment (Implementing, managing and supporting)
- Microsoft Windows Active Directory Services (Implementing, managing and supporting)
- PowerShell scripting (analyse, edit & create)
- Configuring and maintaining all aspects of azure resources:
Virtual Machines, AVD, Key vaults, Bastion, Azure Policy, Storage accounts, Azure AD, MFA, Conditional access policies, Load balancers, Application Gateways, Backups, Azure Update Manager, Azure Arc, Logic Apps, PIM & RBAC, Enterprise Applications
- Compile technical documentation and user guides for IT systems and applications
Desirable:
- Monthly Patch Monitoring
- Vulnerability Remediation
- Tool Expertise - Utilize tools such as N-Able, Azure Update Manager, and Autopatch to manage and automate patching workflows
- Scripting & Automation
- Windows Server Maintenance
Key Attributes
- Strong written and oral communication in English is a must.
- Strong presentation skills are considered an asset.
- Strong and proven troubleshooting ability in a large scale, fast-paced operations environment.
- Demonstrated ability to work independently and manage time to support multiple high-priority objectives simultaneously.
- Ability to make timely and sound decisions under conditions of uncertainty and / or stress.
- Ability to design solutions and develop plans that are appropriately comprehensive, realistic, and effective in meeting the stated goals of both Computacenter and its customer base.
- Ability to manage client and management expectations, keeping all stakeholders informed about projects and / or incidents.
- Ability to adjust plans to respond to changing business priorities. People Skills - Ability to work collaboratively within a team sharing ideas and gaining consensus on a proper solution.
- Effective and personable communication with customers and vendors to achieve desired results.
- Ability and desire to mentor teammates on areas of expertise, helping raise the collective knowledge of the team –
- Desire and drive to attain results and closure on issues even if faced with resistance & reluctance.
- Reliability and commitment to getting the job done (including after hours as required
Working Hours
- Cover core UK hours as required
- Provide out of hours standby cover on a rotational basis
- Work overtime when required and approved
