Overall Purpose of the Job (Please provide a summary of why the job was created and what the main responsibilities are
Plans, directs, and co-ordinates the activities of a portfolio of technology projects to ensure that the goals or objectives of the projects are achieved within the prescribed period and parameters and in line with the business outcomes agreed.
Develops project plans specifying goals, strategy, scheduling, risks, contingency plans, and allocation of resources and assigns resources directing, co-ordinating and monitoring their activities and compliance with technical and functional standards and agreed budgets and reports on project progress to stakeholders.
Manages relationships with stakeholders, project team members, suppliers and business leaders and provides advice and support regarding the project.
Program Management
Ensures alignment of investment with specific business strategies and objectives and the benefits to be realized
Agrees business requirements with the relevant stakeholders and translates these into operational plans
Develops and applies a management framework to define and deliver a portfolio of projects
Maintains a strategic view over all current and planned projects
Prioritizes and schedules program resources and their utilization managing inter dependencies and program risks as necessary
Identifies, plans and co-ordinates projects and activities in support of specific business strategies and objectives
Drives and implements Project management practices that support iterative/ agile working
Take cognisance of projects running simultaneously and identify dependencies and their impact on the respective projects and business.
Project Management & Support
Develops individual project plans, goals, and budgets; identifying resources required
Collaborates with Project Sponsors to define deliverables, milestones and dependencies
Develops schedules and methods for measuring and tracking results
Organizes and manages all phases of the projects to ensure on-time completion, quality assurance and the formal assessment of risk
Assembles and coordinates project team members; assigning individual responsibilities in accordance with skills and strengths
Prepares requests for proposals and conducts all necessary meetings to facilitate selection of project services and products
Provides support and guidance to project team members and project sponsors regarding project management processes, procedures, tools and techniques
Plans and oversees the preparation and dissemination of project communications
Follows the agreed RACI model during each phase of a project
Ensures projects are formally closed and reviewed
Reviews project outcomes and experiences and distils learnings from current and previous projects
Ensure that the project meets all deliverables and the project transition to operations is planned.
Effective transition of the project to operations
Ensure that following project documents are generated and is part of the transition to operations
Project Charter
BRD
FRD`s
Risk Register
Issue Register
Contracts and SLA`s
Operating procedures and manuals
Architecture document s
Business Process Documents
Training Material
Stakeholder Management
Communicates with stakeholders and maintains awareness of business needs and priorities
Provides business with a monthly review of services provided and status of planned changes and enhancements.
service review meetings with Brands
Handles escalations from business and is the lead with regard to Problem Management.
Attends and reviews management meetings with brands monthly
Facilitates project meetings/workshops to report on progress, or address issues/ problems
Educate stakeholders on project management principals and address stakeholders knowledge gaps.
Continuous Improvement & Advisory
Research new ideas to improve the systems for the Group
Keeps abreast of industry trends and best practice and makes recommendations to Senior management
Liaises with business and departmental heads to provide advice on technological matters and implementation
information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
Provide advice on development, production and maintenance of business cases, time, resources, cost and exception plans
Advises and shares knowledge with project teams and sponsors on standards and how to comply
Financial performance
Ensues that projects are correctly budgeted for
Monitors and tracks that project spends are kept within a 5% spend margin according to budget. Escalate potential project overruns timeously.
Ensures that project budget overruns which include out of scope expenditures are correctly accounted for and signed off by the relevant parties
Ensures project deliverables are formally approved before invoices from suppliers are paid
Follows up on payment of invoices should there be delays and deviations from contract terms
Supplier Management
Negotiate SLA’s ensuring terms, conditions and deliverables are aligned with project objectives
Monitor the performance and deliverables of suppliers, vendors and /or contractors, initiating remedial action where problems arise
Monitor and manage the expectations of suppliers, vendors and contractors and identify and flag risks
Arrange and facilitate meetings between suppliers, vendors and/or contractors and the respective Project Teams as required
Change/ Transition Management
Collaborates with Project Sponsor and business leaders to define operational readiness
Monitors the management of expectations and reports on any risks identified
Initiates discussions and gets agreement from business regarding handovers and training
Prepares a Change Management plan for approval by the Project Steering Committee
Collaborate with the change manager to develop a detailed transition plan that extends to all levels in the organisation that is effected by the projects being implemented.
Monitor the implementation of the change management plan and provides guidance and input as required.
Alerts Brand and line management of resistance to change and failures to adopt the new way of work.
Human Resource Management
Define a career path for Support staff
Conduct EDW, goal settings and conducts employee appraisals.
Sets performance objectives for staff.
Establish and define succession planning for your role
Draws up action plans to address poor performance
Ensure that staff attend regular training to ensure that they meet the requirements for their role and keep up with the maintenance thereof
Institute monthly reporting sessions for team leaders to track progress and compliance of systems and work done
Onboarding and transition to new ways of working for new and existing staff
Alert line management and stakeholders of potential gaps identified with project and operational resources.
Education
Project Management Qualification
ITIL v3 Foundation
ICT Diploma
Bachelor’s degree in (Information Systems, Informatics, Computer Size or Information Technology) – NQF 7 (6) Or National Diploma / Diploma in Software Development /IT- NQF 6 (5)
