Joining Our Team as a Junior Support Engineer
Are you passionate about technology and thrive on solving complex software problems? SOLIDitech is seeking a dedicated and enthusiastic Junior Support Engineer to join our dynamic team. This role offers a unique opportunity to dive into the world of enterprise-level software support, providing crucial assistance to our customers by resolving issues with our cutting-edge SOLID software suite.
About the Role
As a Junior Support Engineer, your primary mission will be to ensure the smooth operation of our SOLID software by diagnosing and troubleshooting application problems, aiding in software configuration, and guiding customers through training related to their issues. This position is ideal for those who excel in customer communication, are natural problem solvers, and enjoy making a tangible impact on customer satisfaction.
Key Responsibilities
- Customer Support: Act as the first point of contact for customer support queries, efficiently resolving issues related to the SOLID software. This involves monitoring support requests, diagnosing technical issues, and providing solutions through various channels such as email, chat, and phone.
- Quality Assurance Testing: Participate in the testing of SOLID software, ensuring its scalability, robustness, and maintainability. You'll work closely with our development team to translate functional requirements into testable scenarios, identifying any defects or usability issues.
- Documentation: Create and maintain critical documentation, including software test documentation, user guides, and help articles. Your efforts will directly contribute to enhancing our customer support and engagement initiatives.
- Customer Engagement: Build and maintain strong relationships with customers by providing regular feedback on support issues, conducting demos, and delivering training sessions. Your role will be instrumental in ensuring customer satisfaction and loyalty.
- Release Management: Assist in the preparation and execution of software releases, ensuring that features are correctly tested and deployed in customer environments.
Technologies You'll Work With
- Service Desk / Support Ticket software
- Continuous Integration tools (e.g., TeamCity)
- Database management (MySQL)
- Development tools (Eclipse or IntelliJ, Git, HTML, CSS, JavaScript)
MS Office and Google Apps
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Desired Skills and Expertise
- As a Junior Support Engineer, we expect you to have either a relevant degree or a minimum of three years’ experience
- Experience in IT/software industry, particularly in support or quality assurance
- Familiarity with web development testing is advantageous
We find that quite often an open frame of mind or a logical thinker usually does well to fit into the team
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Who We're Looking For
- A clear and effective communicator with excellent problem-solving skills
- A keen learner with a strong technical aptitude, able to understand complex software
A team player with the ability to also work independently
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Why Join SOLIDitech?
- Be part of a supportive and growth-oriented team environment
- Engage in meaningful work that directly impacts our customers' success
- Receive mentorship from senior support engineers and continuous professional development
Enjoy a collaborative culture that values innovation and efficiency
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If you're ready to embark on this exciting journey and make a significant impact in the world of enterprise software support, we want to hear from you. Apply today to become a part of the SOLIDitech team and grow with us.
