As a Second Line Engineer, you will be responsible for providing advanced technical support to resolve complex IT issues. You will work closely with first-line support teams and end-users to diagnose and resolve problems efficiently.
Key Responsibilities:
Incident Management:
- Receive and triage escalated IT incidents.
- Diagnose and troubleshoot complex technical issues.
- Implement effective solutions to resolve incidents promptly.
Problem Management:
- Identify and analyze recurring incidents to determine root causes.
- Implement preventive measures to minimize future occurrences.
System Administration:
- Monitor and maintain system health and performance.
- Configure and deploy system updates and patches.
- Troubleshoot system failures and performance issues.
User Support:
- Provide advanced technical support to end-users.
- Assist with user account management and access control.
- Train and educate users on IT systems and best practices.
Documentation:
- Maintain accurate and up-to-date technical documentation.
- Create knowledge base articles to share information with the team.
Required Skills and Qualifications:
- Strong technical knowledge of IT infrastructure components (servers, networks, storage).
- Proficiency in troubleshooting and problem-solving techniques.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and accuracy.
- Experience with IT service management frameworks (ITIL).
- Certifications in relevant technologies (e.g., Microsoft, Cisco, CompTIA).
If you are a highly skilled and motivated IT professional with a passion for solving complex technical problems, we encourage you to apply.
Job Type: Full-time
Pay: R40 000,00 - R45 000,00 per month
Work Location: In person
