JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role overview (Apprentice): You’ll support the day-to-day operational running of technology systems and applications on the account. Working alongside the WD Account Technology Lead and Advisory Insights and Excellence Lead, you’ll help with user support, basic administration tasks, and ongoing improvements—while building your skills in performance monitoring, security, and compliance.
What you’ll do (with support and supervision):
Systems Administration & Maintenance: Support system administration tasks such as software installations, updates, and basic configuration. Help check systems are running effectively and report issues.
Support the account’s knowledge management approach by keeping SharePoint content organised, up to date, and easy for the team to use
Learn the disaster recovery approach for key systems used by the account and how this supports the Business Continuity Plan.
Troubleshooting & Support: Provide first-line troubleshooting and user support for common system and application issues. Log, track, and escalate complex incidents to senior team members when required.
User Support, Training & Documentation: Help create and keep documentation up to date (how-to guides, FAQs, system notes). Support delivery of basic user guidance and onboarding where needed.
Monitoring & Continuous Improvement: Assist with monitoring system performance and identifying opportunities to improve reliability and user experience. Implement agreed changes with supervision.
Compliance & Auditing: Support compliance and audit activities by gathering evidence, following procedures, and helping ensure systems meet security and regulatory requirements.
Scripting & Automation (Development Opportunity): Learn to use scripting/automation to streamline repetitive tasks, supporting the team to improve efficiency.
Collaboration & Communication: Work closely with the Account Technology Lead, and wider team to share updates, follow processes, and support service delivery.
Build positive working relationships with client business and IT contacts, learning how to communicate clearly and professionally.
Support communication and coordination for technology changes at the account level, helping the team deliver upgrades and enhancements (e.g., updates to Service Delivery Applications).
Security Awareness & Support: Support the implementation of security policies and procedures. Spot and report potential vulnerabilities or suspicious activity, following the correct escalation process.
Follow JLL and client information security and cyber security policies, and complete any required training.
Skills and behaviours (we’ll help you develop):
Interest in IT support, systems administration, and troubleshooting (you don’t need to know everything—curiosity matters).
Willingness to learn basic scripting/automation (e.g., PowerShell) to improve day-to-day tasks.
Awareness of IT security and the importance of following policies, handling data safely, and escalating concerns.
Clear communication skills and a helpful approach to supporting users and stakeholders.
Able to work as part of a team, take guidance, and manage your time while developing confidence and independence.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
