We are looking for a Solutions Owner to join the team on a 12 month hybrid engagement.
The Solutions Owner will be accountable for managing the-end-to end flow of all run the bank changes and build of new solutions within an allocated client journey (i.e. AO / AMS). Responsible to lead a multi-disciplinary and multi-skilled team to build the selected features / solutions
within the client journey across multiple platforms and systems.
Key Accountabilities
Drive end-to-end delivery of features and solutions that create business and client value.
Collaborate with Solution Owners, IT teams, business stakeholders, and leadership to ensure alignment across the client journey.
Manage and prioritise solution backlogs, delivery sequencing, and build activities across run and build initiatives.
Ensure all solutions comply with governance, risk, compliance, security, and audit requirements.
Lead stakeholder engagement and communication across business, technology, compliance, and operational teams.
Oversee solution feasibility, integration, and implementation across multiple platforms and channels.
Ensure a consistent and seamless client experience across all customer touchpoints and channels.
Manage risks, dependencies, production impacts, and issue resolution throughout the delivery lifecycle.
Support solution adoption through change management, communication, training, and marketing enablement.
Facilitate retrospectives and continuous improvement by identifying and sharing lessons learned.
Provide input into business cases, talent planning, learning and development, and people initiatives.
Promote a high-performance, client-centric culture aligned to organisational values and leadership principles.
Key Objectives
Deliver client-focused digital solutions aligned to business strategy and customer needs.
Ensure successful and timely delivery of prioritised features and solutions.
Maintain alignment between business objectives, customer expectations, and IT delivery.
Drive effective collaboration and communication across all stakeholders.
Ensure compliance, governance, and risk requirements are met throughout the solution lifecycle.
Improve customer adoption, engagement, and overall experience across channels.
Enable scalable, efficient, and sustainable solution delivery across platforms.
Support continuous innovation and optimisation within the client journey.
Build strong stakeholder relationships to drive successful implementation and adoption of solutions.
Ensure teams are equipped with the required skills, knowledge, and support to deliver effectively.
Key responsibilities
Lead the end-to-end delivery and implementation of business solutions and features.
Collaborate with business, IT, and cross-functional stakeholders to ensure alignment on priorities and delivery outcomes.
Manage and prioritise solution backlogs, delivery plans, and build activities.
Ensure solutions meet business, customer, compliance, and risk requirements.
Drive stakeholder engagement and maintain effective communication across all levels.
Coordinate solution design, prototyping, testing, and implementation activities.
Oversee integration across systems, platforms, and customer channels.
Identify, manage, and resolve delivery risks, issues, and dependencies.
Ensure a seamless and consistent customer experience across all channels.
Support change management, user adoption, training, and communication initiatives.
Monitor solution performance and drive continuous improvement initiatives.
Work closely with IT and development teams to ensure business requirements are clearly defined and delivered.
Present progress updates, recommendations, and key decisions to leadership and governance forums.
Ensure alignment with organisational policies, governance frameworks, and operational standards.
Facilitate collaboration between feature teams, leadership, and operational stakeholders.
Contribute to business cases, roadmap planning, and strategic solution delivery initiatives.
