Hospitality and Outdoor- Apply Today- Front of House Manager
Prestigious Hotel- Pretoria
Requirements
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Candidate MUST reside in Pretoria- Essential
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Diploma or equivalent in Hospitality Management- Preferred
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Previous 2-3 years’ experience as a Front Office Manager/Supervisor or in a similar capacity within a luxury hotel or resort setting is- Essential.
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Exceptional leadership and managerial skills, with the ability to inspire and lead a diverse team to achieve excellence.
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Strong communication and interpersonal abilities, allowing for effective interactions with guests, colleagues, and other stakeholders.
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Proficient in hotel management software and reservation systems to ensure efficient handling of bookings and inquiries.
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Fully computer literate with MS Office tools.
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Financial acumen and budget management skills to ensure optimal utilization of resources.
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Exceptional problem-solving and decision-making skills to handle challenging situations effectively.
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Detail-oriented with a focus on maintaining high standards of service and guest satisfaction.
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Flexibility to work in a fast-paced environment, including weekends and holidays.
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Additional certifications or training in hotel management or guest services are advantageous
Key Performance Areas & Main Duties:
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Guest Services: Ensuring exceptional guest service is provided by the front office team. This involves managing the front desk operations, handling guest inquiries, complaints, and requests, and ensuring all guests have a memorable and positive experience during their stay.
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Team Management: Overseeing the front office team, which includes hiring, training, scheduling, and performance management. The Front Office Manager is responsible for fostering a positive work environment and promoting excellence in guest service.
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Reservations Management: Coordinating room reservations and ensuring accurate and efficient booking procedures. This includes working with the reservations team to maximize room occupancy and revenue.
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Check-in/Check-out Process: Ensuring a smooth check-in and check-out process for guests, minimizing wait times, and resolving any issues that may arise during these procedures.
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Front Office Administration: Handling administrative tasks related to the front office, including managing budgets, preparing reports, and ensuring adherence to hotel policies, procedures and brand standards.
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Collaboration: Coordinating with other hotel departments such as housekeeping, maintenance, and food and beverage to ensure seamless guest experiences.
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Training and Development: Providing ongoing training and development to the front office staff to improve their skills and knowledge in guest services and hotel operations.
Package on offer
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R apply below pm, depending on experience
Starting Date: June 2024
