An upmarket boutique guesthouse in Bellville offering 8 luxury suites is looking for a neat and well presented receptionist to carry out all front office duties. Applicants must be able to manage the front desk on their own, must be fully bilingual (English & Afrikaans), show a stable work history with at least 3 years experience in a similar role within an upmarket hospitality environment and be FULLY PROFICIENT WITH SEMPER. 45 hour work week with shifts as required.
As this is a relatively small set up, the responsibilities listed below are not exclusive and the Candidate may be expected to assist in other areas when needed:
Key Duties & Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate, do marketing (Facebook, Instagram etc.)
- Maintain updated records of bookings and payments
- Oversee that breakfast / dinner is prepared every 2nd week and weekends when General Manger is not available.
Requirements and skills
- Work experience as a Receptionist or similar role
- Experience with hotel reservations software, Semper (nonnegotiable),
- Understanding of how travel planning websites operate, like Booking.com, Lekkerslaap and all other websites as well as TripAdvisor
- Customer orientated service attitude
- Excellent communication and organizational skills
- Professional and neat appearance.
FOR NOTING : Candidates must be South African Citizens. Please only apply if you already resident in the Western Cape, preferably Northern Suburbs or close surrounds, with your own transport, and if your experience closely aligns with the requirements of the position.
Applicants are requested to submit a complete, up to date CV showing:
1. Details of all previous employment, Company Name, Positions held and exact start & end dates (most recent position first)
2. Reasons for having left all previous positions
3. Written references or irrevocable proof of employment from previous employers,
4. Proof of High School Education and all tertiary qualifications
5 . A recent colour profile photo.
6. Current notice period / Availability
Due to the large amount of Applications we receive, we are unfortunately only able to respond to those Candidates who meet all of our Client's specific requirements
