Large Hotel based in Bantry Bay is looking for a Guest Assistant / Host. You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition. Excellent guest relation skills, willingness to go the extra mile and exceeding guests’ expectations will result in success within this role.
Responsibilities:
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Ensure a seamless guest experience through the related processes and procedures including guest’s arrival and check-in, guest relations and interactions, departure, check-out and billing
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Concierge services
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Recommendations, upselling and cross selling including partner experiences
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Positive interdepartmental and colleague communication
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Guest feedback reporting
Requirements:
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Grade12–Matric Certificate
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Tertiary qualification in Hospitality Management would be advantageous
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Minimum of 2 years of experience in the Front Office operations of a luxury hotel
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Proficient in use of various well-known Property Management systems
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Display a sense of urgency and dedication
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The ability to remain calm and professional when under pressure
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Strong interpersonal skills
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Excellent verbal and written skills
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Must be professional and a team player
