Sales Consulant

Job Details

Your Purpose...

Is to “change people’s lives for the better through wellness”;
We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.

Your Duties and Responsibilities...

Sales Conversion & Performance

Turn conversations into memberships through confident, structured, and value-led selling techniques
close) to maximise conversion
Recommend the best membership options based on each prospect’s goals and lifestyle
Consistently achieve and exceed monthly sales targets (units and revenue)
Maintain strong conversion ratios across leads, appointments, tours, and sales

Lead Generation & Pipeline Management

Proactively generate leads through walk-ins, referrals, outreach, corporate opportunities, and local activations
Build and maintain a healthy, active sales pipeline
Capture and track all leads accurately within the Leads Management System (LMS)
Create daily activity to ensure a consistent flow of opportunities

Follow-Up & Relationship Management

Follow up promptly and consistently on all leads, enquiries, and prospects
Use multiple channels (calls, WhatsApp, email) to nurture prospects through the decision journey
Build trust and long-term relationships that drive both conversion and referrals

Brand & Experience Delivery

Deliver a high-energy, engaging, and professional customer experience at every touchpoint
Represent the Virgin Active brand through Unreasonable Hospitality and attention to detail
Create a positive, welcoming environment that encourages prospects to imagine themselves as members

Team Collaboration & Club Performance

Collaborate with Sales Managers, Experience teams, and Personal Trainers to maximise opportunities
Contribute to overall club performance and Net Member Movement
Share best practices, support teammates, and actively participate in training and coaching sessions

Our Minimum Requirements...

We can't live without...

Formal Matric qualification (essential)
1-2 years of successful sales experience within a similar industry, e.g., retail, hospitality, or wellness.
Excellent organisational and analytical skills
Digital acumen, with practical experience in using the Microsoft suite.
Proven experience in delivering premium standards of service
Must be able to work the required roster, including early mornings, evenings, weekends and public holidays.
Be an active ambassador for holistic wellness
- Presents a professional image consistent with the Virgin Active
Strong written and verbal communication skills
Team player
Confident in engaging with people and able to build rapport quickly

Core Interpersonal Skills:

Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes

Operational & leadership Skills Required:

Attention to Detail, noticing the small things
Resilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failures
Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
Relatability – the capacity to connect with diverse stakeholders across all backgrounds
Situational Awareness – constantly monitoring the environment to identify members who need support or help
Curiosity- the ability to seek out and transform standard transactions into personalized stories and memorable experiences
Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
Digital Fluency – must be proficient in new age technology and systems.