Job Description: Quality Rectification & Claims Management Specialist
Job Type: Full-time
Location: Johannesburg, South Africa
Ⅰ. Qualifications / 招聘要求
Bachelor’s degree or above, preferably in Automotive Engineering, Quality Management, or related fields.
1–3 years of experience in automotive after-sales claims, quality management, or service operations; dealer support experience is preferred.
Familiarity with claims and quality processes, including after-sales claims procedures, quality management workflows, and customer complaint handling.
Strong communication, coordination, and analytical skills, with the ability to drive problem resolution and continuous improvement.
Fluent in English, capable of managing cross-departmental and dealer communications.
Detail-oriented and responsible, able to work under pressure while ensuring accuracy of data.
Ⅱ. Job Responsibilities / 岗位职责
Manage dealer claims: Handle acceptance, review, tracking, and closure of vehicle and parts claims, ensuring standardized and timely processes.
Data analysis: Collect and analyse claim data, identify quality issues and trends, and recommend improvements.
Quality rectification: Assist in developing and implementing rectification plans to resolve issues effectively.
Cross-functional coordination: Collaborate with dealers, service stations, and internal departments to drive quality improvement and enhance customer satisfaction.
Supplier and internal monitoring: Track execution of quality rectification across suppliers and internal production/service processes to ensure closed-loop management.
Complaint analysis: Participate in analysing quality complaints and preparing reports to support management decision-making.
Training support: Assist in training dealer and service station personnel to strengthen claims handling and quality management capabilities.
Ⅲ. Compensation & Benefits / 薪酬与福利
Salary: Negotiable (fixed salary + performance bonus).
Benefits: Paid annual leave, annual bonus.
Career Path: Claims & Quality Rectification Specialist → Senior Claims & Quality Specialist/Supervisor → Quality Management Manager / Aftersales Service Manager → Regional Aftersales Service Director
Ⅳ. Workplace / 工作地点
Johannesburg, South Africa
Work Location: In person
