We are looking for a detail-oriented Quality Assurance (QA) to join our debt collection call centre team. The successful candidate will monitor calls, ensure compliance with South African regulations, and support continuous improvement in agent performance and customer experience.
Who We’re Looking For:
- Fluent in English , and other African languages (language skills will be tested as part of the hiring process)
- 1–3 years’ experience in a debt collection call centre
- Previous QA/Call Monitoring experience (advantageous)
- Strong knowledge of compliance regulations (NCA, POPIA)
- Excellent listening and attention to detail
- Strong analytical and reporting skills
- Good communication and coaching ability
- Ability to work in a target-driven environment
What You’ll Do:
- Monitor and evaluate debt collection calls
- Score agent performance using QA scorecards
- Ensure compliance with NCA, POPIA, and Debt Collections Act
- Provide coaching and feedback to agents and team leaders
- Identify trends and recommend process improvements
- Compile QA reports and highlight performance gaps
- · Ensure the proper notes is made on various systems of all communication with debtors.
- Ensure customer contact details are correct after confirming details with the customer.
Job Types: Full-time, Contract
Pay: R5 500,00 - R6 440,00 per month
Education:
- High School (matric) (Required)
Experience:
- QA: 2 years (Required)
- Debt Collections: 3 years (Required)
Work Location: In person
