Our client is seeking a professional and organized Receptionist/Admin Assistant to join their team at the head office of their hotel and lodge group. The ideal candidate will be responsible for providing exceptional front-line customer service, managing administrative tasks, and supporting daily operations to ensure a smooth and efficient office environment.
Key Responsibilities:
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Greet and assist guests, clients, and visitors in a friendly and professional manner.
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Handle incoming calls, emails, and correspondence, directing them to the appropriate departments.
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Manage appointment scheduling and maintain the office calendar.
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Perform general office duties including filing, data entry, and document preparation.
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Coordinate with other departments to facilitate effective communication and operational efficiency.
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Assist with reservations, bookings, and guest inquiries as needed.
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Maintain office supplies and equipment, ensuring a clean and organized work environment.
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Support administrative projects and special events as required.
Requirements:
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High school diploma or equivalent; additional certification in office administration or hospitality is a plus.
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Proven experience as a receptionist, administrative assistant, or similar role.
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Excellent communication and interpersonal skills.
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Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and office equipment.
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Strong organizational and multitasking abilities.
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Ability to handle sensitive information with discretion and maintain confidentiality.
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Professional appearance and demeanor.
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Flexibility to work varied shifts as needed.
