At MyRunway, we're all about ensuring our customers have the most amazing journey on our website. If you thrive in a fast-paced, problem-solving environment, keep reading!
Your Mission:
As our Customer Experience Assistant, you'll be the face of our customer-centric approach. Get ready to engage with our awesome customers, not just reactively but proactively too. And hey, this isn't your typical call center gig. We're all about going above and beyond to put smiles on our customers' faces!
Key Responsibilities
- Rock our customer engagement across multiple platforms.
- Dive into daily interactions via phone and email, resolving queries like a pro.
- Team up with our internal squads to tackle order hiccups and keep our customers happy.
- Tackle those ad hoc admin tasks like a boss.
Personal Skills and Attributes
- Killer communication skills—verbal and written.
- Organization and people skills that set you apart.
- Patience and empathy to handle any situation like a champ.
- Problem-solving prowess to turn challenges into victories.
- Thrive in the fast-paced world of e-commerce.
- Ready to take ownership and dive into the action.
- Love being part of a tight-knit team.
Experience
- Two years of shining in customer service, hospitality, or retail.
- Matric? Check!
- Diploma or Degree? It's cool if you've got it, but not a deal-breaker.
MyRunway is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Our employment equity goals will be taken into account in our selection process.
Job Types: Full-time, Permanent
Application Question(s):
- Let's Talk Numbers – What's your current salary (CTC)?
- What is your salary expectation for this position? (CTC)
Education:
- High School (matric) (Required)
Experience:
- Customer service: 1 year (Preferred)
