VACANCY
Service Advisor
A vacancy has arisen for a Service Advisor reporting to the Workshop Manager.
Position Overview: To manage the complete service experience by accurately capturing customer requirements, coordinating with the workshop for quality and timely repairs, communicating transparently on cost and progress, and ensuring customer satisfaction while meeting dealership/service centre and revenue goals.
Job Description:
· Greet customers promptly and professionally.
· Listen actively to customer concerns and vehicle issues.
· Ask diagnostic questions to clarify symptoms.
· Review inspection findings with technicians.
· Translate technical issues into customer-friendly language.
· Prepare detailed cost estimates (parts, labour, taxes).
· Obtain written or digital authorization before work starts.
· Open job cards and assign work to technicians.
· Monitor job progress and workshop activities.
· Update the DMS/CRM system accurately.
· Maintain warranty and service history records.
· Listen calmly and empathetically – Investigate issues with technicians and supervisors.
Minimum Requirements:
· Grade 12 / MS Office (Excel, Word, Outlook, Internet.
Preferred Qualification:
· Tertiary qualification in Administration/ Marketing
Minimum Experience:
· 3+ years in Admin roles, preferably in Automotive/Motorcycle components
Application Question(s):
- Notice period
- How many years in the Automotive industry ,as it is advantageous .
Work Location: In person
