ROLE PURPOSE
To assist in the attainment of the business unit’s objectives, the creation & maintenance of the infrastructure, the establishment of standards of service, & the provision of amenities that create the working environment that supports the operating needs of all tenants.
MAIN OUTPUTS
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Ensure the day-to-day provision of services to tenants in the managed site/s, through specialist Direct and Outsourced Business Partners set out fully in the attached schedule but including the following: Soft Services, Client Services, Building Services & Specialist Services
- Soft Services: including cleaning and hygiene services; pest control; indoor office plants; garden landscaping; confidential shredding; waste management
- Client Services: including, Front Office environment and driving the Client Services Strategy, Philosophy and its goals, mail collection and delivery; courier management; parking area management, document warehouse
- Building Services: fabric maintenance; furniture repair and maintenance, etc.
- Other Specialist Services: Space Management, Service Delivery, etc.
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Monitor and report on the performance of the client’s specialist FM Direct and Outsourced Business Partners appointed to the managed site/s (specifically, its compliance with the requirements of Service Level Agreement) as per the appropriate Matrix
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Ensure that all FM-related administration and accounting routines are observed, including: preparation and submission of annual budgets of expenditure and approval of expenditure
- Maintenance of records, including accuracy of floor plans and layouts
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Maintain harmonious relationships with visitors, tenants and tenants’ representatives at the managed site/s
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Maintain harmonious relationships with internal and external specialist Business Partners, including Security Services, Professional and Technical Services, Group Sustainability.
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Serve as a project team member on specific projects (installation, maintenance, upgrade, site-commissioning and refurbishment projects)
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Monitor and enforce occupational health and safety standards, as well as working environment standards, in the managed site/s, as set out in the bank’s Occupational Health and Safety policy (with the tenants’ line management and specialist support departments, Group OHS, Group Risk, Security Services, etc)
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Serve as a ADHOC member of the managed site/s emergency and disaster recovery teams, and to provide support to tenants with their business continuity needs
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Ensure that Quality Assurance protocols are documented and consistently applied in all managed premises
- Ensure that a “continuous improvement” regimen is developed, approved and implemented, in conjunction with the bank’s specialist Direct and Outsourced Business Partners
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:
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Matric (Senior Certificate)
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National Diploma: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification
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Valid SA Driver’s License
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5yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management
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Facilities Management, CRM, Property Management & Financial Management
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MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level)
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SAP knowledge
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Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law
FUNDAMENTAL COMPETENCIES
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Basic Supervisory Skills
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Subordinates Capacity Building
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Customer Focus
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Negotiation Skills
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Analytical Skills
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Planning/Scheduling/Objective Setting
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Teamwork & Partnering
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Relationship Building
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Interactive Reasoning
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Excellent Oral Communication
