Job Overview
The successful applicant will be responsible for directly managing the day-to-day admin activities of your assigned Team Lead, activities incl. Attend to ticket request queries, well as assisting with preparation of any external reporting for the Business Managers, Business Partners and Company Stakeholders. Ensuring any agents with system issues have been followed up with and tracked. Responsible and Accountable for analytics, operations admin, request for new starters of the Operational campaign including achievements of financial and non-financial targets. To manage and organize a number of Operational tasks simultaneously.
Competencies & Skills Required
- No outstanding performance management
- Solid understanding of how Quality can influence achievement of business objectives
- Have an excellent command of the English language
- Strong motivational skills to develop people’s attitudes and skills
- Excellent communication skills to impart knowledge and information
- Committed, enthusiastic, positive and resilient
- Able to cope in a high-pressure environment
- Comfortable with adapting to fast paced change
- System issues – identification and proactiveness on flagging and communicating system issues -(Essential)
- Review Report of daily/weekly and monthly system issues
- Troubleshoot and group discussions
- Ensure all system issues tickets are raised on Client and TP side
- Track progress on tickets
- Trend analysis of top issues faced daily weekly monthly
- App Testing
- Join Triage /Bridge calls to resolve issues
- Processing New starters and leavers
Skills/personal attributes
- Accuracy and speed
- Presentation skills to report statistical information and conduct team briefs
- High level of numeracy and literacy
- Ability to take on new challenges and ideas
- Excellent communication skills both written and verbal
- Sound coaching skills
- Ability to undertake statistical analysis
- Confident and capable of communicating with client and team members
- Highly organized with the ability to meet deadlines
- Proficient Numerical and Data Entry Skills (Essential)
- Ability to cope under pressure
- Significant experience in managing a Stakeholder to Enable Growth.
- Administration and data capturing background
- Confidentiality process background
- Fluent in English
Qualifications & Experience
- Matric/ Equivalent (Essential)
- Microsoft Office skilled (Intermediate or Advance)
- 2-3 years Proven Admin Experience (Essential)
- Business Intelligent Analyst experience (Essential)
- BPO background (Essential)
- Leadership experience (Advantage)
Job Types: Full-time, Permanent
