We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers.
We believe that by being Bold, Accountable, Simple and Human, our values will lead us forward, keeping us real, connected and directed.
By leveraging the power of technology and exceptional talent, we are building products that bring the physical and digital world together to create communities that prosper. This journey requires grit, ambition and teamwork as we transform SA retail for the better.
And we’re only just getting started. Now is the time to jump onboard.
We are a team of leaders. True owners, humble learners and friends. We’re here to overcome big challenges, build tech solutions for people to enjoy, while doing the best work of our careers, together, as Bash.
This journey requires grit, ambition and teamwork to thrive. We are transforming SA retail for the better; using a stable, secure base as our catalyst for change. We are building on a scale that will test our limits but when we break through, the impact on us and our customers will be profound.
We are seeking a highly detail-oriented and excellence seeking individual to join our Supply Chain Operations team. As a Supply Chain Co-Ordinator (Third Party Courier), This role is accountable for the day‑to‑day performance of outbound fulfilment and store collection operations, ensuring parcels are handed over, collected, and delivered in line with agreed service levels.
WHAT YOU’LL DO
- Manage Store Parcel Collection Performance
- Own daily collection performance across assigned store locations, ensuring courier uplifts meet agreed SLA windows (same-day / next-day).
- Track compliance by store and courier partner, escalate breaches promptly, and coordinate with store teams to ensure parcels are correctly prepared for uplift.
- Monitor Courier Performance
- Track daily courier KPIs (on-time collection, first-collection attempt %, accurate failure attribution against contracted SLAs.
- Flag persistent underperformers for review, and proactively address capacity risks with scale
- Use Operational Reporting & Data
- Produce daily/weekly reports on store collection performance and courier KPIs.
- Identify trends, risks, and compliance gaps using available data tools, and maintain dashboards that provide real-time visibility into uplift performance across all store locations.
- Act as Central Coordination Point
- Serve as the primary liaison between courier partners, store teams, and the fulfilment function on all matters relating to parcel collection.
- Maintain structured communication channels and ensure escalations are resolved with timely, accurate feedback.
- Communicate Data-Led Updates
- Prepare concise collection performance updates for business reviews, translating data into clear, actionable insights for both operational and non-technical stakeholders.
- Operate Within SOPs & Drive Improvement
- Execute tasks in line with current collection SOPs, identify where processes are outdated, and propose improvements.
- Maintain accurate records and contribute to operational playbooks.
- Support Evolving Business Needs
- Flex to support new courier integrations, store rollouts, or changes to collection models.
- Contribute to operational projects as required, with a proactive and solutions-focused approach.
As the function matures, this role may extend to include oversight of delivery operations and the broader end-to-end parcel journey.
- 2+ years experience in supply chain coordination, preferably in a manufacturing, warehousing or distribution environment.
- Online / eCommerce / Omni channel fulfilment experience
- Strong knowledge of supply chain management principles and transportation logistics.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Strong analytical skills to analyse data and make informed decisions.
- Team player with the ability to collaborate across different departments.
- Willingness to adapt to changes in the supply chain and proactively seek solutions.
- Proficiency in using supply chain management software and tools.
- Reliable transport to travel to the office.
- Be proactive and able to show initiative to foresee and resolve problems
- Capable of working independently and efficiently, while contributing effectively to team efforts.
- Have a keen interest in solving challenges.
- Be known for delivering high-quality work while keeping your own team productive, fun, and happy!
- Has proven ability to work to strict deadlines in a fast-paced environment
We empower our people to choose where they would like to do their best work, with the tools they need to get there but we also encourage our teams to travel so we can also make magic happen face to face. Our offices are a vibe, which doesn’t hurt. They are decked out to make collaboration easy and help our team create lasting connections with each other. We bring teams together for planning, celebration, ideation and onboarding, and more.
Our perks are supercharged by our intangible benefits, like the optionality that comes with building a hyper growth business, being surrounded by the best talent in the biz and building great products that wow our customers and drive growth for our country.
Best of the Best - The wealth of talent we have will surprise + inspire you
Security within a startup - The best of both worlds. TFG's buy-in lets us invest in the people and initiatives we believe in.
Agency and Optionality - Use the ambition and collective force of our talent to drive your career in the direction you dream.
Connection and Friendship - We make sure you connect, laugh and have fun with the team. Play hard, work hard vibes.
Top $$ - The best people, in the right roles, earning at the top tier.
Your Time - We’ve got generous paid holiday, wellbeing leave and even Birthday leave for you to enjoy when you need it.
Exclusive Shopping Discount - Save when you shop across over 500 brands in-store and on bash.com.
