Who We're Looking For:
We are searching for empathetic, patient, and skilled call centre agents with a deep understanding of debt management solutions. As a Debt Removal Consultant, you will be responsible for assisting clients through their financial journey by offering personalized advice, guidance, and solutions.
Key Responsibilities:
- Engage with clients via phone to understand their financial situation and explain debt management options.
- Provide clear and concise advice on debt review processes, ensuring clients feel empowered and supported.
- Develop customized repayment plans tailored to the client’s specific needs and circumstances.
- Demonstrate strong negotiation skills to work with creditors on behalf of clients.
- Build and maintain trust with clients by providing compassionate, attentive service.
- Ensure all client information is kept confidential and accurate within company systems.
- Achieve daily, weekly, and monthly targets while maintaining a high level of customer satisfaction.
Key Requirements:
- At least 1 year of experience in a call centre or customer service role (preferred).
- 1 year of experience in cold calling or telesales (preferred).
- Knowledge of debt management solutions and financial matters (preferred).
- Strong communication skills, both verbal and written, with the ability to explain complex financial concepts in an easy-to-understand manner.
- Compassionate, empathetic, and patient demeanor when interacting with clients.
- Strong negotiation and problem-solving skills.
- Ability to work independently and as part of a team.
- Must be organized and detail-oriented.
- Being multilingual is a strong advantage
Job Type: Full-time
Pay: From R4 500,00 per month
exciting commission structures (unapped)
Job Type: Full-time
Application Question(s):
- Do you speak multiple languages? (eg. English and Xhosa or Afrikaans)
Location:
- Cape Town, Western Cape (Required)
