Rola is a trusted name in the automotive sector, renowned for delivering exceptional vehicles and outstanding customer experiences. We are currently seeking an F&I Assistant to join our busy dealership floor at our Rola Motors Mercedes-Benz/FCA/OPC dealerships.
We are seeking a detail-oriented and professional F&I Assistant to support our Finance & Insurance Manager. The successful candidate will assist with finance and insurance administration, ensure compliance with regulatory requirements, and provide excellent customer service throughout the vehicle sales process.
Salary structure:
- Basic salary
- Medical aid
- Provident fund
- Grade 12 (Matric) certificate.
- Minimum 1–2 years' administrative experience, preferably within a motor dealership environment.
- Previous experience in vehicle finance and insurance administration will be advantageous.
- Seriti & Galaxi systems knowledge highly beneficial.
- Knowledge of dealership management systems and finance processes is beneficial.
- Computer literacy, including proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong administrative and organisational skills.
- Excellent communication and interpersonal skills.
- High level of accuracy and attention to detail.
- Ability to work under pressure and meet deadlines.
- Professional appearance and customer-focused attitude.
- Valid driver's licence (advantageous).
- Fluent in Afrikaans & English
- Clear criminal record
- Assist the F&I Manager with the preparation and processing of vehicle finance and insurance applications.
- Ensure all finance and insurance documentation is accurately completed and submitted to relevant financial institutions.
- Verify customer information and supporting documents for completeness and compliance.
- Liaise with banks, insurance providers, customers, and dealership staff regarding finance applications and approvals.
- Maintain accurate filing systems and electronic records of all F&I transactions.
- Follow up on outstanding documentation and pending finance approvals.
- Monitor deal files to ensure compliance with dealership policies and industry regulations.
- Provide professional customer service and support throughout the vehicle purchasing process.
- Perform general administrative duties within the F&I department.
