**URGENT** We are seeking a Seasoned Operations Manager to lead our clients High energy driven establihsment based in Camps Bay
Requirements and Responsibilites
PRIMARY RESPONSIBILITIES
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Demonstrate financial comprehension of the cafe’s budget and P&L.
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Serve as a mentor and coach to develop hourly staff members into the brands ambassadors and industry leading customer service stewards.
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Manage labor schedules in line with the cafe’s budget and forecast models.
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Successfully run a department and/or cost center.
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Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to brands standards.
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Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
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Execute established brand standards within the Brand as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.
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Foster an environment of customer service in which all team members put the guest first in every situation.
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Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking system.
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Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.
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Ability to engage with guests in regards to music both current and past.
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Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
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Clearly define goals and expectations for team members using performance review tools and hold the team accountable for successfulperformance.
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Support staff development and advancement along well-defined careerpaths.
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Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
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Possess a self-motivated approach to their own personal and professional growth. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
REQUIREMENTS EXPERIENCE, EDUCATION, AND CERTIFICATIONS
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3+ years in an Operations Managerial role with high volume exposure in a casual
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themed, full- service restaurant. SKILLS
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Ability to learn and bring "out of the box" ideas to theirteam.
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Genuine enthusiasm and aptitude for serving people.
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Excellent verbal and written communication skills.
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High level of business acumen and common sense.
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Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
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Must possess strong communication and listening skills, excellent speaking, reading and writing.
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Comprehend and use technical or professional language, either written or spoken,to communicate complex ideas.
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Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
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Multiple language abilities a plus, fluency in English required. PHYSICAL DEMANDS
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Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods oftime.
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Ability to sit for extended periods oftime.
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Ability to make repeating movements of the arms, hands, and wrists.
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Ability to express or exchange ideas verbally and perceive sound by ear.
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Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
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Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
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Ability to turn or twist body parts in a circular motion.
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Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
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Ability to travel via auto or airplane for long periods of time
