AML Refresh Consultant (contract)
We are seeking detail-orientated AML Refresh Consultants to support a large-scale Anti-Money Laundering (AML) refresh programme within a leading financial services environment.
This is a contract opportunity based in Johannesburg, with a 3-day in-office presence and suited to professionals who are comfortable working in high-volume, delivery-driven environments while maintaining a strong focus on compliance, quality, and customer interaction.
You will play a key role in supporting customer due diligence (CDD) reviews, engaging directly with clients, and contributing to the integrity of AML processes.
Key responsibilities and output areas include the following:
CDD & AML Delivery
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Conduct customer due diligence (CDD) reviews in line with AML refresh procedures and contact strategies.
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Ensure cases are initiated and completed within timelines, maintaining accuracy and completeness of documentation.
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Verify customer identity, update profiles, and assess or adjust risk ratings as required.
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Respond to client queries via phone and email, managing interactions professionally and efficiently.
Risk Assessment & Compliance
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Analyse customer behaviour and transaction patterns to identify potential risks or suspicious activity.
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Support AML compliance by adhering to regulatory requirements and internal controls.
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Investigate and escalate suspicious activities to the appropriate reporting channels.
Collaboration & Quality
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Collaborate with internal stakeholders across compliance, legal, risk, and technology teams.
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Maintain accurate documentation and ensure all outputs meet required quality assurance standards.
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Support improvement initiatives by identifying process gaps and corrective actions.
Customer Engagement in Practice
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Engage with clients in a high-volume environment, managing queries, objections, and escalations calmly and professionally.
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Balance service delivery expectations with strict compliance and process adherence.
Key Requirements
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Experience in AML, KYC, or customer due diligence environments
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Background in a call centre or high-volume customer interaction role is advantageous
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Strong attention to detail and ability to manage structured, process-driven work
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Ability to handle difficult or escalated customer interactions professionally
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Effective communication and stakeholder engagement skills
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Resilience and ability to perform under pressure
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Must be willing to travel to the office 3 days a week
Technical & Domain Knowledge
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Understanding of AML regulations, compliance frameworks, and risk management principles
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Exposure to AML tools, case management systems, or transaction monitoring platforms
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Familiarity with audit, documentation, and regulatory reporting requirements
Please Note:
As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires the following background checks: credit, criminal, ID, and qualification verification.
iqbusiness is committed to sustainable growth and transformation. We embrace diversity and employ previously disadvantaged individuals.
