Internal Sales Consultant

CipherWave Johannesburg, Gauteng

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Job Details

Full Job Description

JOB PROFILE:

Job Title:

Internal Sales Consultant

Division:

Sales

Subdivision:

None

Reports to:

Chief Sales & Marketing Officer

WORKING RELATIONSHIPS:

Internal:

Sales
Accounts
Customer Support
Operations
Management

External:

Resellers
Customers

JOB SUMMARY:

Main purpose of position:

CipherWave is a South African Internet Service Provider (ISP) that provides growing businesses with a range of solutions to help them connect, communicate, and collaborate with their customers, employees, and suppliers. We own and manage our own network infrastructure, which enables us to provide efficient, speedy services and support that our customers can count on 24/7

CipherWave, being a leading Internet Service Provider is looking to hire an Internal Sales Consultant to:

- Ensure that there is a maintained relationship within every customer account, within your allocated account base and any new customer that you acquire
- Prospect for and develop/grow new customers to ensure that your monthly sales quote is achieved
- Ensure that a strategy and a daily tactical plan is in place to maximise cross-selling, upselling and renewal opportunities so as to maintain a healthy sales pipeline, sales forecast and sales nett new closure of new business sales guided by your allocated new business sales target and allocated customer base

Responsibilities and duties:

Identify any possible threats, competitors and consultant influences that may cause the customer to consider any form of cancellation
Ensure that you consistently meet agreed, nett of churn sales, new business targets
Weekly monitoring and reporting of contract renewal dates, and renewal proposals to be adhered to in order to maintain extremely high customer retention levels
Utilise and incorporate competencies of the services of any of our “Sales Specialist” & “Product Managers” to ensure that we offer our customers the best possible solutions and options for their business
Foster an atmosphere of self-study with regards to trends in the Telecommunications market so as to ensure that the company is viewed as a leader within our industry
Ensure that daily customer sales calls, sales contact and update calls are adhered to
Ensure that you remain relevant within the operational, finance and support workflow process to support your customer via these touchpoints
Attend all Sales and Relevant Internal meetings timeously
Work attendance is to be in line with the company set out work timelines
Must be able to develop and build a cross-sell matrix (white space report) against your account base as part of your account planning strategy and tactical approach
Understand each customers business segmentation, industry and core line of business which will help you to be able to offer suitable advice and solutions to the customer
Reporting via the CRM system which will include your sales forecast, sales pipeline and sales activity to be carried out. This will be submitted to your reporting line on a weekly basis or whenever requested by your reporting line
Must be able to work as part of the sales team and extended departments on special projects and initiatives
Meet or exceed your agreed monthly sales targets as set out by your line manager
Must be well-spoken with extremely professional telephone skills and manners
Must have the ability to write and to quote customers via Email with excellent Email etiquette
Must be able to adhere to the company Vision, Mission and values at all times in a responsible manner
The above includes but is not limited to the required output

Desired skills & experience

Excellent telephone manner
Excellent time management and personal organizational skills
Ability to work to deadlines
Ability to work without close supervision
Ability to work closely with instructions
Excellent numeracy skills
Excellent verbal and written communication skills
Strong attention to detail
Proficient at Microsoft Office
Proficient use of Excel
Proficient and demonstrable use of CRM systems, preferably Salesforce
Telesales skills, must include cold calling experience
Ability to demonstrate effective interpersonal and influencing skills
Demonstrate a good level of negotiation skills with internal and external customers

Minimum experience:

Minimum of 2 years of Internal Sales experience required within the technology industry

Minimum qualification:

Matric, additional Sales training is an advantage

Additional requirements:

Well presented
Professional
Enthusiastic
Self-motivated and driven
Flexible
Patient
Proactive
Punctual
Sense of humour

Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful.
Please note all applications are subject to EE Requirements.

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