CyberSentriq is scaling fast - our MSP-first go-to-market strategy is driving new logo growth and deepening customer relationships across EMEA and North America. To maintain that momentum, our Revenue team needs a reliable operational backbone: clean data, accurate invoicing, seamless order processing, and a sales support function that enables our sellers to focus on what matters - winning and retaining customers.
This role exists because operational precision directly enables revenue. Every order processed accurately, every customer query resolved swiftly, and every process improvement made is a direct contribution to our ARR growth and GRR protection. You will be the operational engine behind our Sales team - removing friction, providing structure, and ensuring that what we promise to customers is delivered without fault.
You will work at the intersection of Sales, Finance, and Customer Success - meaning your work has real business consequence. You will be trusted to own your processes, flag risks early, and continuously improve how we operate.
What You'll Do
Order Management & Invoicing
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Accurately process a high volume of customer orders end-to-end, ensuring all data is verified, correctly logged, and handed off to the relevant teams without error or delay.
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Issue timely, accurate invoices and proactively resolve billing discrepancies before they escalate into customer trust issues.
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Validate and maintain customer records across our CRM ensuring data integrity that supports reliable reporting and forecasting.
Sales Support & Collaboration
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Liaise across Finance, Customer Success, and Product teams to relay order instructions, flag process gaps, and ensure cross-functional alignment on customer commitments.
Process Improvement & Reporting
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Identify, document, and propose improvements to operational workflows - including order processing, query handling, and data management - with a bias towards automation where appropriate.
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Produce regular operational reports tracking order volumes, query resolution times, and error rates to surface insights and drive continuous improvement.
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Support the adoption of approved AI and automation tools to reduce manual effort, increase accuracy, and scale operations as the business grows.
Your Story
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3-5 years experience in a Sales Operations, Sales Administration, or Revenue Operations role - ideally within a SaaS, technology, or subscription-based business.
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Advanced proficiency in Microsoft Office (particularly Excel and Outlook); comfortable working across multiple systems simultaneously under volume and pace.
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Strong organisational skills with a proven track record of managing competing priorities, high transaction volumes, and tight deadlines without dropping the ball.
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Excellent written and verbal communication skills - able to engage professionally with customers, internal stakeholders, and senior leaders with equal confidence.
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Demonstrated experience using CRM platforms (Salesforce preferred) to manage customer data, process orders, and support pipeline reporting.
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Proven ability to identify process inefficiencies and propose or implement practical solutions - you improve what you inherit.
Your success will be measured by:
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Order processing accuracy
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Customer query resolution time
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Invoice accuracy & timeliness
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CRM data quality
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AI & automation adoption
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Stakeholder satisfaction
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Time-to-productivity (onboarding)
Our Culture Code in This Role
Our four values are not posters on a wall. They are the standard we hire against, develop to, and hold each other to every day.
FORTRESS: You treat customer data and order information with absolute rigour. You do not cut corners on accuracy or confidentiality, even under volume pressure. You are dependable - what you say will be done, gets done.
SHIELD: You protect the revenue team from operational noise. You handle customer issues with care and escalate appropriately - never leaving a query unresolved or a colleague exposed.
DISRUPTOR: You question manual processes and legacy workarounds. You actively seek smarter ways to work - including through AI tools - and share what you learn with the team.
CHAMPION: You advocate for your customers and colleagues alike. You show up with energy, close every loop, and make the people around you more effective through how you operate.
Celebrate your benefits with us!
- Enjoy 20 days paid holiday
- 2 CARE days - Give back to charity and get your birthday off as a thank you!
- Private medical - Caring for you inside and out
- Collaborative and supportive work environment
- Recognition for your contributions
- Opportunities for professional/personal growth
Career advancement in our dynamic and innovative company
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Ready to Make an Impact?
Join us in our mission to revolutionise the cybersecurity industry and achieve our ambitious growth targets. Apply today and take the next step in your career!
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Find out more about our Private Equity Investors and why working for a PE company is game changing. Bregal Milestone - Inspired by ambition. Driven by growth
Please note that we do not accept speculative CVs from recruitment agencies. All submissions must be in response to specific job vacancies listed by our company. Any unsolicited CVs will be considered the property of CyberSentriq, and no fees will be payable in relation to them.
