Essential Duties and Responsibilities:
- Oversee the end-to-end debt collection process, including identifying overdue accounts, initiating contact, and negotiating payment terms.
- Monitor, validate and send out invoices to clients or customers promptly and accurately.
- Follow up on overdue invoices through phone calls, emails, and letters to ensure timely payment. Address and resolve any disputes or issues related to outstanding debts in a professional manner. This may also involve negotiating payment plans for customers with the manager’s assistance.
- Regularly reconciling accounts to ensure that all payments and transactions are recorded correctly and that accounts are up to date.
- Develop and implement effective debt recovery strategies and processes
- Continuously review and improve debt collection procedures and systems to enhance efficiency and effectiveness.
- Maintain the accounts receivable system to ensure complete and accurate records
- Handling any disputes or discrepancies that arise regarding invoices, working with customers and internal teams to resolve issues promptly
- Preparing monthly reports on accounts receivable status, aging reports, and collection activities for management review within various deadlines.
- Providing excellent service to clients by addressing their queries and maintaining positive relationships.
- Monitor key performance indicators (KPIs) to assess the effectiveness of collection strategies.
Education & Experience Requirements:
- Essential: A relevant post matric qualification in Finance.
- Essential: Minimum 2-5 years’ experience, in a similar role.
Core Competencies:
- Attention to detail
- Strong verbal and written communication skills
- Maintaining professionalism while dealing with customers and address concerns
- Negotiation skills
- Problem solving skills
- Organisational skills
- Data entry and management
- Time management
- Awareness of legal regulations and compliance
- Adapting and responding to change
- Coping with pressures and setback
Skills and Abilities:
- Ability to maintain confidentiality and exercise discretion.
- Analytical and problem-solving skills
- Effective written and verbal communications skills
- Computer literacy (MS Office)
- Meticulous with a strong attention to detail and accuracy
- Time management skills to meet administrative deadlines.
- Ability to work effectively under pressure.
- Self-motivated
- Knowledge of wholesale/retail environment and admin processes involved.
Job Type: Temporary
Contract length: 3 months
Application Deadline: 2024/08/26
