We are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote our products and services in our Randburg store.
Responsibilities
- Post about our products/services online (e.g. social media and forums)
- Create, share and respond to online reviews
- Network and build trusting relationships with potential customers
- Thoroughly understand our products and services to inform potential customers
- Use word-of-mouth marketing techniques, like referring our company to friends
- Assist in organizing marketing events
- Track customers’ preferences and suggest advertising and positioning ideas
- Provide feedback to the Marketing and Product departments regarding customers’ requests
- Able to effectively handle complaints and conflict to reach the most positive resolution.
- Listen to customers’ concerns, issues and questions
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers’ needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions
Requirements and skills
- Proven work experience as a Brand Ambassador, Promoter or similar role
- Strong social media presence on multiple platforms
- Excellent communication skills
- Professional attitude
- An outgoing, friendly personality, and a desire to meet new people
- Experience in retail sales is a plus
- Marketing or relevant degree
- Grade 12 matric
Job Type: Full-time
Experience:
- Customer service: 1 year (Preferred)
