Career Growth Hospitality Recruitment is looking for a dedicated Estate Maintenance Ambassador to help maintain the exceptional standards of the property and its infrastructure. This role involves ensuring the property remains in pristine condition, overseeing maintenance programs, managing staff, and ensuring a safe and functional environment for guests and employees.
Responsibilities:
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Assist the Estate Manager in maintaining every aspect of the estate, ensuring the property is always in excellent condition.
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Implement and manage both preventive and reactive maintenance programs to keep the estate's infrastructure safe and fully operational.
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Assist in maintenance projects and conduct effective diagnosis and timely repair of equipment.
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Perform scheduled preventive maintenance to reduce equipment downtime and room unavailability.
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Document and analyse breakdowns, identifying root causes to prevent recurring issues.
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Ensure all tasks comply with health, safety, and environmental regulations.
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Conduct risk assessments and develop safe work systems to protect staff, guests, and visitors.
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Supervise Maintenance Assistants, providing guidance and support as needed.
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Prepare daily progress reports and maintenance logs.
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Coordinate with Heads of Departments (HODs) and Duty Managers for efficient communication.
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Oversee and manage contractors to ensure compliance with legal and company standards.
Estate Maintenance:
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Address guest issues and complaints promptly and professionally.
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Ensure all guest expectations are consistently exceeded.
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Keep all areas of the estate clean, tidy, and well-maintained, including rubbish removal and recycling.
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Conduct systematic checks and address maintenance needs without delay.
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Oversee daily maintenance operations such as plumbing, electrical, painting, and pool maintenance, both indoors and outdoors.
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Supervise external contractors, ensuring they meet requirements for parking and working positions.
Gardens:
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Work with gardeners and contractors to maintain top-tier garden standards year-round.
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Ensure garden lighting and irrigation systems function perfectly.
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Maintain the health and appearance of lawns, rose gardens, palm trees, and ponds.
Pools:
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Oversee the daily management of all pools (7+ pools and moat at Villa), ensuring water clarity, temperature regulation, and optimal pump functioning.
Staff Management:
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Develop and manage staff rosters, ensuring proper attendance.
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Monitor staff performance and report issues to the Estate Manager.
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Provide on-the-job training as needed.
Financial Management:
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Assist with basic cost control within the Estate department.
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Ensure accurate invoicing in line with quotations for services provided.
Requirements:
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5 years working experience in a 5* or similar environment.
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Basic knowledge of cost control and working with budgets.
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Must be easily adaptable.
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Great decision-making and customer service skills.
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Excellent communication skills (both written and verbally).
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Planning, problem solving, and teamwork.
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Self-motivated, energetic.
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Displays physical strength.
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Ability to work under pressure.
Working Hours:
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07:00-16:00
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8 days off per month
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You may be required to work other shifts as per operational requirements.
