Experience, Requirements and Qualifications:
- Matric/Grade 12 Certificate or equivalent.
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Preferably residing in Johannesburg / Midrand close to where clients are based.
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Afrikaans & English speaking, writing and understanding
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Computer literate - email, Word, Excel, PowerPoint, est.
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Must be willing to attend incidents and meet with clients afterhours when required.
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Must be PSIRA Registered and Accredited (Min Grade B) Grade A preferred.
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Valid Driver’s License with own reliable transport is required.
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At least 10 years’ experience in the security industry.
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At least 5 years’ experience in the Operational Security Management structure.
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Staff management experience is required.
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Computer literacy with expert knowledge of the complete Microsoft package.
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No criminal record or any pending cases.
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Extensive knowledge on HR and IR Policies and Procedures.
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Strong leadership, organisational skills as well as good interpersonal and communication skills are essential.
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Must have sound knowledge of ISO 9001:2008 Quality Management System and its requirements.
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Financial skills, Budgeting and knowledge of financial reports.
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Sound Planning and Administration skills a must.
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Excellent client liaison skills are critical.
Job Description / Key Performance Areas: (Not totally inclusive)
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Managing several Operations Managers in allocated areas to ensure that contractual requirements are met as stipulated by the Clients.
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Maintaining good relations between Fidelity Security Services Group and the Client with regards to security services rendered.
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Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the clients.
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Constantly evaluating the services levels provided and making recommendations to the client regarding the improvement of services.
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General management and supervision of Operations Managers and supervision of Security staff to ensure that required performance is met at all times.
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Dealing with all required administration matters.
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Liaising daily with Management and Senior Management on various operational matters.
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Ensuring that all HR and Payroll related queries are dealt with promptly.
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Submitting relevant weekly / monthly incident and general reports as required by Management
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Formulate disciplinary action and attend to CCMA matters.
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Manage vehicle fleet, attend to and investigate all vehicle accidents, complete accident reports and complete all WCA Claims.
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Manage firearm registers and controls with support of Armory. Investigate firearm incidents.
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Liaising daily with Regional Management on various Operational matters.
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Must have sound knowledge of the ISO9001:2008 Management System.
Competencies Required and Personality Attributes:
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Assertiveness.
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Strong leadership abilities and Management competencies.
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Presenting and communicating information.
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Driving and Managing change.
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Persuading and influencing.
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Innovation and change.
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Goal Setting and Organizational Skills.
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Deadline and Results Driven.
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Customer/Client focus.
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Teamwork.
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Development of others.
