Who we are?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online.
We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude.
The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Build a successful career with us
Miway Blink, Insurance made easy.
Team MiWay
Miway Blink is part of MiWay Insurance Limited, which gives us plenty of experience, credibility and trust built over thirteen years in the industry.
MiWay is a licensed non-life insurer and financial services provider that offers car, household, homeowners, business insurance, as well as liability cover. Wholly owned by Santam, a blue-chip JSE-listed company, it has helped build the brand into a trusted household name. Fanatical about delivering awesome customer experience, we are passionately committed to go out of our way, so that you can live life your way!
We are looking for enthusiastic individuals to join the MiWay Blink Support Team.
You will be responsible for client services in a Call Centre environment, handling existing customer service queries, complaint resolution, retentions, and collections.
In this role, you will need to be able to adapt quickly, think on your feet and deal with uncertainty.
In this role you will:
- Process policy updates
- Follow-up and collection of premiums
- Customer retention
- Complaint investigation and resolution
- Administration
Minimum Qualification Required
- Grade 12/Standard 10/ Matric/ NQF 4
- RE 5 & FAIS qualified as per Fit & Proper DOFA date
- Minimum 2 years Call Centre and administrative experience
- Fluent in English and another official language
- Self-managed
- Well spoken
- Active listening skills
- Self-motivated
- Adaptability
- Quality orientated and organised
- Must be highly proficient in dealing with clients at all levels
- Customer focus
- Professionalism
- Flexibility
- Ability to multi-task and cope with pressure
- Team player
- Problem analysis and problem solving
Customer Service
Team Support
Administration
Quality, compliance and accreditation
Communicates effectively - Contributing dependently
Decision quality - Contributing dependently
Action orientated - Contributing dependently
Optimises work processes - Contributing dependently
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
Drives results - Contributing dependently
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Deadline to apply: 17 April 2024.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity.
This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
