This role is responsible for managing and growing a portfolio of existing accounts, as well as developing new business opportunities. The Account Manager will engage with our customer base through various communication channels, understanding their global workforce needs and providing them with solutions to achieve their goals. The ideal candidate will have a strong work ethic, a passion for sales, a strong customer-first orientation, and excellent communication skills.
This role is a 3-month fixed term position that is office-based in Johannesburg. The successful candidate will also be required to work from 2pm to 10pm SAST
How you will make a difference:
- Achieve monthly/quarterly account growth targets
- Service accounts and sell back into to increase revenue
- Build and maintain a client profile, client mapping, and client retention plans
- Proactively engage with accounts to understand their growth strategy and position Safeguard to ensure the business stays within
- Scoping and providing deep insight into new territories the client might be expanding into
- Maintain an accurate forecast for clients growth potential
- Perform quarterly client reviews
- Bi-weekly to monthly client meetings to review Key Performance Indicator
- Build out client specific workflows to ensure a process alignment both internal and external
- Working alongside client on any issues and leveraging the right internal departments to ensure items are resolved in a timely manor
- Collaborate with the internal departments to help keep opens lines of communication across the various time zones.
- Respond to clients in a very timely fashion on any questions
- Collaborate with internal departments to answer questions throughout the process and report back to the client
- Working alongside client on any issues and leveraging the right internal departments to ensure items are resolved in a timely manor
- Quarterly or semiannual client site visits
What will make you stand out:
- Must have 2+ years of sales/pre-sales/account management experience
- Fluent in English
- Strong customer service and direct sales background
- Excellent verbal and written communications skills
- Ready to work USA ET time zone: 2pm to 10pm SAST
Job Types: Full-time, Temporary, Temp to perm
Contract length: 3 months
Pay: R36 000,00 - R37 000,00 per month
Experience:
- Account Management: 2 years (Required)
