Luxury Hotel in Cape Town s looking for a Front Desk Agent responsible for providing exceptional customer service, checking guests in and out, managing reservations, and addressing guest inquiries and concerns.
Requirements:
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Formal qualification in Hospitality advantageous
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Experience in the hospitality industry
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Working knowledge of Opera
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International experience advantageous
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Excellent communication and interpersonal skills
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Strong leadership and problem-solving abilities
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Ability to work well in a team
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Ability to multitask and prioritize tasks effectively
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Customer service-oriented mindset
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Attention to detail and strong organizational skills
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Fast & accurate data entry skills
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Knowledge of hotel operations and procedures
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Highly professional and well groomed
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High professional standard of customer service, ascertained through feedback from internal and external customers
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Display a 'can-do' attitude
