As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people –the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER.
We are looking for a dynamic Regional Operations Manager to lead cleaning services across multiple sites in the Cape Region. The role involves managing teams, ensuring hygiene standards, and maintaining strong client relationships.
- Overseeing daily cleaning operations and supervising site teams..
- Ensuring compliance with hygiene, safety, and Tsebo quality standards
- Managing staffing levels, recruitment, and training.
- Monitoring performance and implementing corrective actions.
- Conducting site audits and resolving service issues.
- Managing budgets, stock, and equipment usage.
- Promoting sustainable cleaning practices and reducing waste.
- Driving innovation through new cleaning technologies and methods.
- Building strong client relationships and responding to service needs.
- Supporting Tsebo’s values through ethical leadership and operational excellence.
- Managing and maintaining accurate time and attendance records.
- Ensuring compliance with scheduling, rostering, and labour cost controls.
- Using workforce management systems to monitor attendance trends and resolve discrepancies.
- Ensure optimal management of labour to meet operational requirements.Proactively manage and maintain a pool of trained relief staff to ensure seamless service delivery and prevent operational disruptions
- Valid driver’s license and own reliable vehicle, with willingness to travel between sites as required
- Ensure that work schedules and job cards are accurately developed, implemented, and aligned to the specific requirements of each site
- Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
- Strong knowledge of cleaning processes and hygiene standards.
- Ability to interpret SLAs and conduct site audits.
- Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific sla’s.
- Strong MS Office skills and experience with workforce systems.
- Basic understanding of HR procedures and labour legislation.
- Proficiency in MS Excel and operational reporting tools.
- Excellent organisational and time management skills.
- Willingness to travel and work flexible hours.
- Leadership skills
- Attention to detail.
- Sense of urgency.
- Able to work under pressure.
- Be flexible and adaptable.
- Demonstrated understanding of the operational demands of the hospitality industry, with the ability to maintain exceptional service standards, manage high-pressure environments, and ensure a superior guest experience across multiple sites
- Proven hospitality experience is essential, with a strong understanding of service standards and guest-focused environments
- Well-networked within the cleaning, facilities management, or hospitality industry, with the ability to source resources, benchmark best practices, and maintain strategic relationships.
- A minimum of 5–10 years’ experience in a management role, overseeing multi-site operations, teams, and service delivery within cleaning, facilities management, or hospitality environments.
- At least 5 years’ experience as an Executive Housekeeper or Cleaning Manager within the hospitality sector, with proven ability to manage large teams, maintain high hygiene standards, and deliver service excellence.
- Experience working with the Opera system or similar hospitality management systems will be highly advantageous.
- Minimum Qualification: Matric / Grade 12
- Relevant tertiary (Degree, Certificate or Diploma) in Hospitality, Operations / Retail Management, or related field
