Kendrick Recruitment is now seeking a Reservationist for a luxury lodge group with Head Office situated in Johannesburg. We are looking for a well presented, organized candidate to take on the role of Reservationist at this establishments which are based in the Lowveld.
Requirements:
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At least 1 year's experience in a 4 or 5 star Reservations Position (Essential)
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Opera "Individual and Group/ Block Reservations" (Essential)
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Experience with OTA ExtraNET platforms
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Basic Computer skills (Windows literate)
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Proficient with Microsoft Office Applications
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Excellent Administration Skills
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Excellent Telephonic Communication Skills
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Able to work under pressure
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Able to work shift work and Weekends on a rotational basis
Key Areas of Responsibility:
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To ensure that all reservations requested are entered into the system quickly and accurately and confirmed accordingly.
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To check all reservations/bookings downloaded from Central Reservation Office, confirm and send correspondence where necessary
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Ensuring that reservation policies and procedures regarding payments, confirmations, terms, and conditions are effectively adhered to, and in line with a 5 Star standards
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To assist the Sales & Marketing department in promoting and selling the Hotels and the facilities to prospective guests.
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Ensuring and adhering to effective communication from the reservations department to all operational departments.
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To ensure that room type overbooking is managed far in advance to avoid hotel overbooking.
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To ensure that deposit and contracts are received timeously, correctly, and to report any deviations to the Reservations Manager.
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Maintaining all guest/agent/company profiles in Opera.
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Handling guest Queries.
Salary on offer for this role is R22,000 - R25,000. To apply please send your CV, references and profile photo through today… Good Luck!
