We have an exciting opportunity for an account manager with a passion and ability to think
about digital in the context of a brand or campaign strategy. The role will require the chosen
account manager to provide consistently excellent customer service and build relationships that
will encourage new and repeat business opportunities. As the ‘face of the company’ the account
manager must have superior communication skills. The ideal candidate will be an innovative,
creative, independent thinker who adds value to our rapidly growing team.
Required:
2+ years experience
Skill level:
Mid – Senior
Employment type:
Permanent
Location:
Johannesburg
Your
requirements
2+ years’ digital agency experience
Post graduate degree or National Diploma i.e. communication, marketing or other related Business Sciences
Full Driving License (This position is based in and around Johannesburg)
Account management experience
Customer service/liaison experience
Marketing knowledge and experience
Financial and budget control ability
Your
key
responsibilities
Manage and maintain a portfolio of relationships with existing clients
Act as client’s first point of contact on all main strategic, creative and resource issues
Managing projects from beginning to end with support where appropriate
Responsible for the smooth running of the account – operationally, creatively and financially – and is answerable on these points to the client and to the Business Director
Be responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
Responsible for financial management and budget control of projects
Organise regular internal status meetings and external client meetings
Record all client meetings in accurate contact reports, distributed within 24 hours
Understand company capabilities and services, and effectively communicate all offerings to the client.
Review status of all jobs on a weekly basis (or daily basis where applicable)
Attend and present at external customer meetings and internal meetings.
Responsible for ensuring work is produced on time and within budget
Assists other departments with forward planning on future projects
Tries to foresee any client issues/questions or internal resourcing issues before they arise
Ensures that timesheets are always up to date and given to accounts timeously
Contribute to the writing of Business Plans for the account
Maximising the account’s billings and/or income and for seeking out additional income opportunities
A
little
bit
about
you
Advise on optimisation tactics / best practice.
A strong visual eye and understanding of design concepts is necessary
Perspective on frontend (and backend) technologies and their impact on the design process
Converting custom designs to code for WordPress.
Frontend and backend (if possible) coding
Ensuring browser and device compatibility
Carrying out maintenance on existing WordPress sites
You have experience with modern web programming languages
Passionate about learning and continuous improvement
Up-to-date with technology
Solid troubleshooting skills
Brownie
points
- Not required, but advantageous
Ability to work on Macintosh computer
An active sense of humour
Experience in management of web marketing campaigns
Terms
of
contract
8:00 to 5:00pm, Monday to Friday. The schedule is ‘deadline-driven’ i.e. on occasions when deadlines are tight, work may be required outside these hours
15 working days paid leave per annum
Employment will be subject to an initial 5-month trial period whereby performance will be appraised and reviewed
