CLAIMS HANDLER
Job Summary
The claims handler will contribute to the organisational goals by capturing, validating, and administering claims. Furthermore, they will be in charge of procession and costing in a efficient and accurate manner.
Key Responsibilities
- Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to, and retain, customers
- Take accountability for the resolution of customer complaints, with a view to customer retention
- Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention.
- Deliver service the BSG way; through managing and working with various insurers binder mandates as per delegated authority.
- Deliver on Treating Customers Fairly principles in alignment with regulatory requirements
- Approval and payment of claims up to assigned mandate
- Ensure capturing of detailed, accurate information
- Ensure correct information is obtained from the customer - by asking the appropriate questions and listening - to make correct decisions
- Use appropriate tools (TIAL, supplier contact and / or negotiation) to accurately cost the claim, and make informed and appropriate decision which is correct for the business and reasonable for the customer
- Remain up to date (have good general knowledge of) with insurable goods, and knowing where to find appropriate information
- Ensure claims are finalised within set parameters (turnaround time, terms and conditions applied accurately)
- Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements
- Building and maintaining relationships, and liaising with key stakeholders (e.g. Assessors, Panel beaters, Brokers, Legal, suppliers etc.) to meet job objectives
Requirements:
- Computer literate (MS Word, MS Excel, MS Outlook, Internet search engines)
- Tial experience (beneficial) Experience in a Short-Term insurance claims environment
- 5+ Years claims experience Financial / Insurance / Call Centre experience (Short Term Industry)
- RE5 (without relevant RE5 qualification, incumbent to work under supervision until certified)
Work Location: In person
