123NET, a thriving ISP located in Umhlanga Rocks, is currently seeking a motivated and sales-driven candidate to join our dynamic Sales and Administration Department.
Primary Objective of Position
The successful candidate will be responsible for handling inbound calls, conducting follow-ups, addressing queries, and managing new connection requests from both new and existing customers. The ability to represent the company with professionalism and provide accurate responses in all situations is crucial. The candidate will be expected to book and update customers throughout the process, from online requests to installation and activation, while communicating with relevant departments/teams via approved channels and updating leads using the provided software on various platforms. Meeting sales targets is a key requirement for this position.
Key Responsibilities and Tasks
- Demonstrate outstanding written and verbal communication skills
- Possess a keen attention to detail and the ability to multi-task
- Follow a logical thought process
- Update company platforms in a timely manner
- Respond promptly to all online requests
- Generate leads on the appropriate platform for all incoming phone calls, requests, and inquiries
- Escalate urgent matters to line managers for further action
Education Requirements:
- Minimum requirement: Matric
- Proficiency in Microsoft Office and computer literacy essential
- Professional email etiquette and writing skills
- Excellent grammar skills
- Ability to provide concise written summaries of telephonic conversations
Skills & Experience:
- Engaged and proactive team player
- Analytical and problem-solving skills
- Strong decision-making abilities
- Excellent verbal, presentation, and active listening skills
- Effective written communication skills
- Ability to plan tasks effectively and follow up until completion
- Strong time management skills
- Integrity and consistency
- Honesty and reliability
- Quick thinking ability
- Meticulous attention to detail
Competencies:
- Problem-solving aptitude
- Capacity to adhere to work protocols and regulations
- Strong inclination towards sales
- Focused on delivering exceptional customer service
- High work standards
- Enjoys tackling challenges
The Affirmative Action principles as set out in the Company's Employment Equity targets and Policy shall apply. The selection of the successful candidate will be dependent on the operational requirements of the Company.
Job Type: Full-time
Pay: R4,500.00 – R6,000.00 per month, with the opportunity to increase earnings further through incentives upon achieving targets.
Note: Previous research on the company will be an advantage. Candidates will be expected to present a simple sales presentation based on the company website during the interview.
Job Type: Full-time
Pay: R4 500,00 - R6 000,00 per month
