Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Value Added Service - Process Associate – English – On site Johannesburg
Supporting FP&A Lead in VAS domain while ensuring adherence to baseline values for all Service Level Agreements- CPS & KPI
- Supporting Business by ensuring all Value added deliverables are met
- To cross train across all VAS Processes
- This role is responsible for Processing, reconciling, analyzing, Payments, reporting, problem solving. This entails improving processes, financial information, Commissions and Value Added Services
- Enhance, automate, streamline & map processes
- Performing Quality checks in the process as agreed
- Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions
- Ensure SOPs are up to date
- Prepare Month End Recon/Support
- Ensure proper back-ups are in place for seamless service delivery to client
Minimum Qualifications / Skills
- Experience in a finance/ operations role]
Preferred Qualifications/ Skills
- Excellent, clear and proficient communication with stakeholders at various levels
- Sound decision making in evaluating problems
- Attention to detail and proactive
- Adaptable to a changing work environment
- Ability to investigate issues and take necessary resolution action
- Deadline driven, can work both independently and together as part of a team
- Positive attitude and great work ethic
- Perform to ethical standards
- Serve the customer and must be results driven
What we can offer?
- Stable job offers - employment contract
- Work in a multicultural and diverse environment with employees from over 30 countries
- Genpact supports professional tranings and great career development opportunities
- Free access to our award-winning learning platform
- Benefits such as Medical Aid, Retirement and risk benefits
In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
