Shift Management:
- Put in place staff scheduling and duty allocations to ensure maximum coverage
- Handle shift briefings / handovers / shift reports
- Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
- Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
- Report and resolve any issues experienced
- Manage the control of stock and operating equipment as per SOP for the outlet
- Cash-ups at the end of the shift
Product Enhancement:
- Collaborate with the F&B Manager to complete a competitor analysis of food and beverage in property catchment areas including pricing comparisons
- Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
- Provide product rationalisation on a regular basis or as required
- Motivate new product enhancements
- Compile action plans for the implementation of approved projects
- Measure ROI and performance on a regular basis
Standards & Governance:
- Monitor F&B standards and processes
- Align practices with new legislative compliance around health, hygiene, safety and the environment
- Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
- Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
- Encourage a waste management culture and ensure all staff are trained.
- Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
People Management and Development:
- Lead and motivate F&B employees and promote positive working relationships, direction and support
- Lead and facilitate departmental communication ensuring employee and management interaction
- Measure and monitor employee engagement
- Identify and monitor training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent management
- Develop staff competence levels to meet operational requirements (right fit for the job)
- Participate in the sourcing and selection of talent as per EE plan to build the future food and beverage talent pipeline
- Performance Manage and coach outlet managers to ensure KPA’s are achieved
- Manage employee relations within the F&B function (monthly meetings with Union - formalised, minuted, issues addressed).
Budget Management:
- Participate in the preparation of budget forecasts & controls
- Consolidate Capex requirements for specific outlets
- Guide and consolidate the completion of Cost of Sales reports including
- Theoretical COS per outlet for food & beverage respectively.
- Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
- Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
- Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
- Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS
Customer Relationship Management:
- Provide input into the development of a CVP in line with the unit strategy and guest feedback
- Deal with any escalations / complaints
- Frequent Interaction with guests (especially VIP’s)
- Support VIP services in various initiatives i.e. functions, events
- Communicates customer standards to department for implementation
- Monitors customer standards and addresses gaps
- Be present and provide management support in F&B outlets and operation
Stakeholder relationship management:
- Maintains regular communication with all relevant stakeholders with regards progress, issues, changes, etc.
- Provides feedback on operations to F&B Management / General Manager on initiatives, performance, concerns, etc.
- Manages non-conformance issues
- Staff are informed of relevant information to contribute to operational effectiveness
- Department’s objectives, standards and operating procedures are communicated to internal and external service providers as per SLA
Reports:
- Consolidate monthly Financial results and trends for specific outlets in preparation of the financial report including:
- Salary forecast vs actuals – salary monthly forecast to be based on rosters. Track and monitor salary cost in relation to revenue achieved daily and make adjustments throughout the month to bring salary cost in line as a percentage of revenue.
- Absenteeism – actively manage and report on absenteeism in line with company policy, rules, and regulations
- Productivity – Covers per hour/drinks per hour needs to be monitored daily to ensure staff are operating at the required level to achieve and exceed budgeted revenues with remedial action taken when not tracking on target.
- Sales targets – report on variation to set sales targets in line with staff productivities and revenues. Report on remedial action taken when targets not met.
Technical competencies
- Food & Beverage Costing
- Food & Beverage Product Knowledge
- Speciality Beverage Knowledge – Wine, Barrister
- Team Planning
- Operational Management
- Product Development
- Stock Control
- Intermediate Computer Skills
- Micros / Opera is preferred
Core behavioural competencies
- Problem solving
- Implementing and co-ordinating resources
- Assessing and evaluating information
- Planning
- Decision-making skills
- Developing relationships
- Analytical thinking
- Results orientation
Additional Information
Please note that preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 14 days after the closing date of this advertisement, please accept that your application has been unsuccessful.
