**URGENT** We are seeking a Seasoned General Manager to lead our clients High energy driven establihsment based in Camps Bay
Requirements and Responsibilites
PRIMARY RESPONSIBILITIES
-
Demonstrate the ability to grow the business by generating consistent year-over-year entrée count growth.
-
Manage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all of the brands standards and core values.
-
Attain a level of top-line sales performance that ranks as #1 in your market place competitive set.
-
Communicate a clear direction to your team by understanding the business’ strengths, weaknesses and opportunities.
-
Empower your team with a consistent mission regarding cafe goals to achieve desired results.
-
Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand standards.
-
Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the cafe.
-
Champion change, ensuring all local and company initiatives are implemented successfully.
-
Foster an environment of customer advocacy in which all team members put the guest first in every situation.
-
Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
-
Be responsive and hospitable to guest feedback from all sources, including social media and email.
-
Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
-
Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
-
Actively nurture your team’s development and advancement along well-defined career paths.
-
Consistently demonstrate that you have an enduring passion for your own continuous learning and professionaldevelopment.
-
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigne
REQUIREMENTS EXPERIENCE, EDUCATION, AND CERTIFICATIONS
-
Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
-
Bachelor’s Degree in HRM or Culinary preferred. SKILLS
-
Strong leadership and interpersonal skills
-
Must possess strong communication and listening skills, excellent speaking, reading and writing.
-
Comprehend and use technical or professional language, either written or spoken,to communicate complex ideas.
-
Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
-
Multiple language abilities a plus, fluency in English required.
-
Genuine enthusiasm and aptitude for serving people
-
Excellent verbal and written communication skills
-
High level of business acumen and common sense
-
Demonstrates strong problem solving skills through ability to diagnose and implement solutions PHYSICAL DEMANDS
-
Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods oftime.
-
Ability to sit for extended periods oftime.
-
Ability to make repeating movements of the arms, hands, and wrists.
-
Ability to express or exchange ideas verbally and perceive sound by ear.
-
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
-
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
-
Ability to turn or twist body parts in a circular motion.
-
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
-
Ability to travel via auto or airplane for long periods oftime.
