Bet.co.za is the Online Betting and Gaming addition to the Tsogo family and welcomes job applications from passionate and hard-working team players who want to be part of our ever-growing family. We value our employees and provide them with the means to grow within the company, opening many doors in the process. If this is an offer that excites you, send in your application.
Our successful Call Centre Agent will…
· Provide support to customers via Live Chat and Emails
· Guide customers through the site and/or mobile phones and assist them in using the various
· services and products offered
· Drive brand loyalty through a personalised customer experience
· Correctly escalate issues to internal teams
· Delivers prepared scripts to welcome new customers and explains promotions and requirements of on-boarding process to customers
· Liaises with other departments (e.g. trading; finance) to ensure customer queries are resolved
· Easily navigate through multiple systems and websites
· Adhere to KPI structure
· Multi Skilled agent with outbound and inbound experience
· Ensuring that clients' needs and requirements are understood, interpreted and communicated accurately and that their expectations are managed at all times.
· Building a strong, in-depth product knowledge of our products
· Customer focus and adaptability to different personality types
If you have these qualifications, join our team: Grade 12 or equivalent qualification
1 Year experience in the Gaming Industry
Call Centre Experience will be an added advantage
Please complete this Candidate Application Form in order for us to learn more about you and your background within the Call Centre as a Call Centre Agent: https://app.smartsheet.com/b/form/9963adb1a1544cae878f861e11356617
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED
Job Type: Permanent
Application Deadline: 2023/08/19
