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Regional Manager: SME

Nedbank -
South Africa

Job Details

9 days ago

Full Job Description

Job Requisition Details

Requisition ID: 146587

Closing Date: 07 July 2026

Location: National x 6

Talent Acquisition: Bongiwe Mchunu

Job Family

Business and Commercial Banking SME

Career Stream

Sales and Service - Leadership

Leadership Pipeline

Manage Managers

Job Purpose

To provide strategic leadership and commercial ownership of SME coverage within a defined region, driving sustainable revenue growth, market share expansion, and superior client value through the execution of BCB SME strategy.

The role is accountable for leading high-performing teams, enhancing customer engagement, and embedding a disciplined credit and sales culture, ensuring delivery against Nedbank’s ambition to achieve 15% SME market share.

Why Join Our Team

Join Nedbank’s Business and Commercial Banking SME leadership team and take ownership of regional SME growth at scale. This role offers the opportunity to shape and execute SME strategy, drive sustainable revenue and market share expansion, and lead high-performing sales, service and credit teams in a complex, regulated environment. You will play a key role in delivering differentiated client value, influencing senior stakeholders, and strengthening Nedbank’s presence within the SME ecosystem—while accelerating your leadership career through meaningful commercial impact and strategic exposure.

Job Responsibilities

SME Sales & Market Share Growth

Lead regional SME acquisition, cross-sell and portfolio optimisation strategies to drive revenue growth (NII/NIR).
Deliver against regional growth targets and actively contribute to the BCB SME market share ambition.
Identify and unlock sector-specific opportunities within the SME ecosystem.
Drive disciplined pipeline management and conversion performance across Business Managers.

Strategic Coverage & Execution Leadership

Translate BCB SME strategy into regional execution plans and coverage models.
Implement dynamic portfolio segmentation and client allocation frameworks to optimise cost-to-serve and ROE.
Lead the rollout of new SME propositions, operating models, and enablement initiatives (Project Ignite alignment).Drive agility and responsiveness to changing SME market dynamics.

Customer & Relationship Leadership

Drive a client-centric, proactive relationship model focused on value creation and retention.
Lead high-impact client engagements, especially for complex or strategic SME relationships.
Ensure delivery of a seamless and integrated client experience across sales, service and credit touchpoints.
Embed customer insight-led decision making through feedback, NPS and digital signals.

Credit & Risk Leadership

Maintain strong credit oversight and governance across the region.
Review and guide complex credit submissions, ensuring quality, sound judgement, and alignment with risk appetite.
Balance growth with sustainable risk practices, ensuring portfolio quality and profitability.

People & Capability Leadership

Lead and develop high-performing SME business teams, including Business Managers and Relationship Service Specialists.
Build capability in solution selling, credit writing, sector knowledge and client engagement.
Drive a performance-led culture, ensuring clear accountability and high execution standards.
Develop a strong succession and talent pipeline aligned to SME growth.
Embed a credit-risk culture across teams.

Financial & Operational Management

Own and manage regional budgets, cost-to-serve optimisation and productivity metrics.
Ensure efficient resource allocation, workflow management and operational discipline.
Drive execution excellence in projects, systems and process implementation.
Monitor and respond to regional performance trends and corrective actions.

Stakeholder & Ecosystem Leadership

Build strong internal partnerships across Credit, Product, Risk, and Enablement functions.
Engage with external SME ecosystem stakeholders (industry bodies, partners, intermediaries).
Represent Nedbank in the SME market to strengthen brand presence and credibility.

Our Ideal Candidate

A proven SME or Commercial Banking leader with a strong track record in driving regional sales growth, portfolio optimisation and market share expansion.
A strategic executor who translates BCB SME strategy into clear regional plans, coverage models and measurable commercial outcomes.
An experienced leader of leaders, skilled at building high-performing sales, service and credit teams with strong accountability and succession depth.
A commercially astute professional with advanced financial and credit acumen, capable of guiding complex credit decisions while balancing growth, risk and profitability.
A client-centric relationship leader who champions proactive engagement, value creation and a seamless end-to-end SME customer experience.
A credible influencer in a matrix environment, with strong stakeholder management skills and a disciplined approach to governance, risk and regulatory compliance.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Qualification

NQF 7: Degree in Commerce, Finance, Business or related field
Preferred: NQF 8 (Honours / Postgraduate in Finance or Business)

Minimum Experience Level

8–10 years in Banking / Financial Services
Minimum 5–7 years in leadership roles managing managers
Proven track record in SME / Commercial Banking and sales leadership

Professional Knowledge and Competencies

Strong business and financial acumen
Advanced credit analysis and credit writing capability
SME sector and market understanding
Strategic planning and commercial execution
Portfolio management and optimisation
Risk and compliance management
Data-driven decision making
Strategic leadership and execution
Driving high-performance sales culture
Advanced decision-making and judgement
Customer-centric thinking
Leading through change and ambiguity
Coaching and talent development
Influencing and stakeholder management

Technical Competencies

Strategic planning
Budgeting
Financial Accounting Principles
Business principles
Communication Strategies
Financial Acumen
Business writing skills
Capacity planning
Relevant regulatory knowledge
Governance, Risk and Controls

Behavioural Competencies

Aligning and Executing Sales Strategy
Motivating the Sales Team
Driving for results
Decision Making
Planning and Organizing
Building the Sales Team
Driving Successful Customer Engagements
Coaching

Please contact the Nedbank Recruiting Team at +27 860 555 566

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