IT Sales Manager

BC Technologies
Durban, KwaZulu-Natal 4068

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Job Details

Permanent | Full-time

Full Job Description

JOBPURPOSESTATEMENT

The IT Sales Manager is responsible for driving the strategic direction and operational execution of the sales function within the company. This role entails leading the sales team to achieve revenue targets, developing and implementing effective sales strategies, and cultivating strong customer relationships. The Enterprise Sales Manager will ensure the alignment of sales initiatives with company goals, foster a high-performance sales culture, and contribute to the overall growth and success of the organisation by identifying and capitalising on new business opportunities. This role requires a deep understanding of the technology sector and the ability to adapt sales approaches to meet the unique needs of enterprise clients.

KEY DELIVERABLES

Key Performance

Areas

Duties

Sales Strategy and Planning

Formulate and implement effective sales strategies tailored to both enterprise and SMME markets.

Establish clear, achievable sales targets and goals for the sales team.

Conduct regular market research and analysis to identify trends, opportunities, and competitive threats.

Sales

Identify and secure new business opportunities through market research and networking.

Develop and implement strategies to attract new clients and expand the customer base.

Develop and execute lead generation strategies to create a strong sales pipeline.

Team Leadership and Development

Manage and mentor the sales team, fostering a high-performance culture.

Implement training programs to enhance the skills and knowledge of the sales team.

Monitor and evaluate the performance of sales staff, providing feedback and coaching as needed.

Work closely with HR to ensure the team meets their KPIs

Hunt for new talent for the team

Identify potential and star performers within the team for recognition, rewards and growth

Reduce Key Man Dependency by implementing succession planning

Learn the team dynamics and hone in on conflict resolution

Customer Relationship Management

Develop strategies to attract new clients and retain existing ones.

Maintain strong relationships with key clients, ensuring high levels of customer satisfaction.

Gather and analyse client feedback to improve products and services.

Revenue and Profitability (Budget) Management

Drive the sales team to meet or exceed revenue and profitability targets.

Prepare accurate sales forecasts and report on sales performance.

Manage sales-related expenses to ensure profitability.

Ensure that Rebates are assigned and managed

Sales Operations and Reporting

Develop and optimise sales processes and workflows for efficiency and effectiveness.

Utilise and manage the CRM system to track sales activities and performance.

Generate weekly sales reports and quarterly presentations for senior management.

Ensure that all contracts are managed and updated timeously

Ensure CRM is implemented effectively and accurate at all times

Market and Competitor Analysis

Monitor competitor activities and market developments.

Conduct SWOT analysis annually to identify strengths, weaknesses, opportunities, and threats.

Adapt sales strategies and tactics in response to market changes and competitor actions.

Product Knowledge and Innovation

Maintain a thorough understanding of the company's products and services.

Provide feedback to the product development team based on market demands and customer needs.

Promote innovative sales approaches and techniques to improve market penetration.

Complete and assign Sales Certifications

Publish new solutions into the Service Catalogue

Stakeholder Engagement

Work closely with other departments such as marketing, product development, and customer support to align sales strategies with overall business objectives.

Develop and maintain strategic partnerships and alliances to expand market reach and drive sales growth.

Co-ordinate with various stakeholders to manage events

Ensure that escalations are finalised

Work closely with Vendors and Distributors to ensure we have the best pricing and deals

Engage with Presales regularly for updates on new Solutions

Marketing

Work closely with the Marketing Manager to develop and execute comprehensive marketing strategies to enhance brand awareness and support sales objectives.

Oversee the creation of marketing content, including blog posts, newsletters, social media posts, and promotional materials.

Work with Vendors to obtain funding for internal marketing

Supplier s Vendor Management

Work closely with suppliers ensuring the company is served best by them.

Develop relationships with key suppliers stakeholders

Monitor and manage vendor rebate programs with finance ensuring we make targets

Work with internal sales manager to perform regular price checks on suppliers to ensure we are always priced right

Meet with management quarterly to ensure our businesses are aligned (QBRs)

Drive certification targets with vendors to progress our accreditation, work in conjunction with HR and HODs.

JOB REQUIREMENTS

A degree in Business Administration, Marketing, Sales, or a related field.
Minimum of 5-7 years of experience in sales, with at least 3 years in a sales management role, preferably in the tech industry.
Demonstrated success in achieving and exceeding sales targets and driving revenue growth.
In-depth knowledge of the tech industry, including both enterprise and SMME markets.
Strong leadership and team management skills with the ability to motivate and inspire a sales team.
Ability to develop and implement effective sales strategies and plans.
Excellent verbal and written communication skills, with the ability to present and influence effectively at all levels of the organisation.
Willingness to travel as needed to meet with clients, attend industry events, and support sales activities.

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KEY DELIVERABLES

JOB REQUIREMENTS

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