Position: Receptionist
Dealership: Motus Mercedes Benz Sandton
The purpose of the position is to ensure all incoming calls in the dealership switchboard are timeously answered and the front desk is professionally managed; creating a welcoming experience for both telephonic and walk-in customers.
The responsibilities of a Receptionist include the following tasks:
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Professionally welcoming all walk-in customers to the dealership and ensure that they are taken care of.
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Effectively and professionally handling incoming calls, including the accurate taking of messages and speedy relay thereof to relevant people.
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Ensure that the reception and coffee bar area is kept clean and tidy at all times.
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Provide callers and customers in the dealership with accurate information, taking care to always be knowledgeable and updated around changing information.
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General administration duties as may be requested by management.
Qualifications and Experience:
Minimum Qualifications and Experience needed:
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Matric
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Office Administration/Secretarial qualification (NQF5+) would be an advantage.
Skills and Personal Attributes:
Minimum requirement:
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Computer literate (Office suite)
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Communication skills in English (read, write & speak)
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Working with people, able to easily establish good relationships with stakeholders.
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Administration skills
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Planning and organizing; organizes and structures own time effectively; works systematically and plans things in advance; effectively manages own time.
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Stress Tolerant: Calm and composed under pressure, remains controlled in the face of pressure, complaints, or failure. Copes with setbacks and unforeseen challenges.
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Problem solving: Identifies problems and finds solutions to them. Isolates problem areas and uses appropriate techniques to solve them.
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Attention to detail
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Initiative
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Following instructions and procedures.
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Quick Learning: Rapidly absorbs new information. Learns, remembers and applies new techniques or procedures.
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Flexible: Adapts readily to new situations and ways of working. Is able to cope with changing demands or objectives.
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Self-motivated, trustworthy and highly responsible.
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Friendly, approachable
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Reliable
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Consistent
