Job Overview
Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Baker Street 30
Job Type: Full-time
Job Ref ID: 80404351A-0001
Date Posted: 9/17/2024
Job Description
To analyse and interpret all customer service failures logged across Business and Commercial Clients South Africa and its value chain in order to identify problem areas that require further investigations and put pro-active measures in place to prevent reoccurrences.
Qualifications
Qualification
Relevant Banking Degree
Experience
3-4 years experience of working in a Financial Services environment with knowledge of its associated products, processes and systems
Experience in complaints management and application of complaints regulations (e.g., Financial Sector Conduct Authority, Treating Customers Fairly, etc.)
Experience in data analysis, problem identification and reporting
Additional Information
Behavioural Competencies
Convincing People
Embracing Change
Making Decisions
Thinking Positively
Articulating Information
Technical Competencies
Customer Reception and Channelling
Risk Awareness
Call Reporting
Compliance
Product and Services Knowledge
Please note: All our recruitment processes comply with the applicable local laws and regulations.
We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or
[email protected]
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or
[email protected]