Career Growth Hospitality Recruitment is looking for Waiting Staff to join the team at a 5* prestigious hotel in Cape Town. An ideal Waiter/Waitress enhances the dining experience for our guests. We need someone who demonstrates patience, a positive attitude, and the resilience to excel in this role.
The responsibilities of a Waiter/Waitress include welcoming and seating customers, offering detailed menu information, handling various front-of-house tasks, and processing payments. If you thrive in a high-energy environment, we’d love to meet you. Success in this role requires a courteous demeanor and a commitment to ensuring that customers have a pleasant dining experience. You should also be a collaborative team member, effectively communicating with kitchen staff to ensure orders are accurate and delivered in a timely manner.
Please note that the position may involve working shifts and occasionally during weekends and holidays.
The primary role of our Waiters/Waitresses is to deliver an outstanding dining experience for our patrons.
Responsibilities:
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Welcome and seat customers at their tables.
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Present the menu and provide detailed explanations as needed (e.g., portion sizes, ingredients, potential allergens).
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Prepare tables with linens, silverware, and glasses.
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Inform customers about daily specials.
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Make menu recommendations upon request.
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Upsell additional items when appropriate.
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Take accurate food and drink orders using POS software, order slips, or from memory.
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Verify customer IDs to confirm they meet age requirements for alcohol consumption.
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Relay order details to kitchen staff.
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Serve food and beverages.
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Inspect dishes and utensils for cleanliness and presentation, reporting any issues.
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Set up and maintain a clean dining area.
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Present checks and handle payments.
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Transport dirty dishes, glasses, and cutlery to the kitchen.
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Meet with restaurant staff to review daily specials, menu changes, and reservation details.
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Adhere to health department regulations.
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Provide exceptional customer service.
Requirements and Skills:
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Proven experience as a Waiter or Waitress.
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Familiarity with cash registers and ordering systems (e.g., Revel POS or Toast POS).
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Basic maths skills.
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Attention to detail and patience with customers.
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Excellent presentation skills.
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Strong organizational and multitasking abilities, with a capacity to perform well in a busy setting.
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Active listening and effective communication skills.
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Team-orientated.
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Flexible with shift work.
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High school diploma; food safety training is a plus.
