WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
Action and coordinate CM (Change Management) tasks and tickets as required
Action and resolve CIM (Critical Incident Management) tickets as required
Action and resolve IM (Incident Management) tickets
Raise and lead tasks PM (Problem Management) tickets as identified
Handling Tickets and Tasks with the responsibility for closing the same within defined SLA’s (Service Level Agreements)
Control all aspects of SAP Systems operations for systems in scope to ensure compliance to the IT Internal Controls
Ensure proper maintenance & control of the responsible SAP Systems
Support Feature Team in an Agile approach by proactively managing assigned User Story's in-line with the organisational Agile Working Model
Performing ticket duty services as and when required in-line with feature team requirements
Ensure systems compatibility with agreed AG strategies and standards
Responsible for troubleshooting issues for the system and providing support
Develop systems solutions in line with quality and delivery requirements
Interaction with clients through meetings, calls and emails
Measuring actual progress against planned objectives
Preparation of system/technical documentation (as per ISO standards)
Proactively propose solutions to improve the support of (new) business processes
Regular reporting on system status to ensure compliance with TMP targets
Review and present proposed system solution to Feature Team Lead and / or Sub Product Owner
Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for Business Blueprint document
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
Degree in Information Systems or equivalent experience
Minimum of 8 years IT working experience
Minimum 6 years’ experience in SAP Basis (Required)
ITIL certification (Advantageous)
ITIL process knowledge and work experience (Required)
SAP Certified Technology Associate - SAP HANA 2.0 and / or SAP Certified Technology Consultant - SAP S/4HANA System Administration (Required)
Project Management experience and / or certification (Advantageous)
Solution Manager experience (Advantageous)
ESSENTIAL SKILLS REQUIREMENTS:
Advanced SAP Basis Administration
Advanced Oracle and HANA Database administration
Intermediate SuSe Linux Operating System administration
Exposure to Cloud technologies, preferably Azure or AWS
Incident Management (IM), Change Management (CM), Problem Management (PM)
ITIL process knowledge and work experience
Agile Methodology knowledge
IT Service Management (ITSM)
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS SKILLS REQUIREMENTS:
General Cloud IaaS knowledge i.e., MS Azure; AWS
Motor or related manufacturing experience
JIRA and Confluence exposure
SAP Technical Solution Build exposure
Between 5 - 7 Years
