We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
You should be customer-focused, detail oriented, and efficient. You should also be polite, reliable, knowledgeable, and adaptable.
You will be working for a last standing company with strong values which are customer centric. In return for your services, you will be paid a competitive package, which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organisation that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Efficient and accurate of processing of daily correspondence and email received.
- Handling of telephonic enquiries and follow-up with outstanding requirements in terms of unpaid claims
- Provide feedback on outstanding accounts and refunds in debtors
- General administration
