As we prepare to open our brand new store in Cornubia, KwaZulu-Natal, we are looking for a customer focused and results driven Department Manager CRM to join our team. The primary purpose of this role is to contribute to customer satisfaction and the overall results of the department. The Department Manager CRM serves as a leader and role model for Customer Assistants, supporting the Head of Department (HOD) in daily operations and the strategic development of the area.
Lead, coach, and mentor a team of Customer Assistants to achieve strategic business objectives and maintain a positive, high performance work environment
Oversee daily departmental operations, ensuring delivery on the customer promise and timely, accurate completion of administrative processes
Build and maintain strong relationships with internal and external customers, including organizing client engagement initiatives and strengthening key customer connections
Support and coordinate store sales activities, contributing to the implementation of the Business Action Plan and achievement of sales targets
Analyze service metrics (including NPS) and sales data to identify trends, training needs, and opportunities for performance improvement
Ensure optimal staffing levels to meet customer demand while managing employee performance, discipline, and compliance with company policies
Provide clear, concise, and data-driven reports to leadership, while keeping the team informed on product updates and business priorities
Act as department leader in the absence of the Head of Department, ensuring continuity in operations and decision making
